Senior Treasury Client Support and Solutions Specialist

Bank of America; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits

Flexible benefits

Job summary

Bank of America is seeking a Treasury Client Support professional to handle inquiries via phone, email, and online channels. You will analyze requests, collaborate with Sales, Relationship Managers, and Compliance to provide accurate resolutions, and help ensure client satisfaction.

The role emphasizes clear communication, attention to detail, and the ability to manage multiple priorities in a fast-paced banking environment.

Qualifications

• 1+ years of experience working with customers.
• 1+ years of experience handling difficult situations with customers.
• Intermediate proficiency in written and verbal communications.

Responsibilities

• Responds to client and partner requests received by email, phone, chat, or workflow system.
• Performs Quality Assurance to ensure high risk processes are completed according to procedures.
• Deepens relationships with business partners and clients through quality customer service.
• Conducts research using bank systems to respond to client questions and inquiries.

Skills

Analytical Thinking

Claims Management

Customer and Client Focus

Oral Communications

Written Communications

Account Management

Adaptability

Attention to Detail

Critical Thinking

Problem Solving

Active Listening

Coaching

Collaboration

Executive Presence

Stakeholder Management

Job description

Bank of America is seeking a Treasury Client Support professional to handle inquiries via phone, email, and online channels. You will analyze requests, collaborate with Sales, Relationship Managers, and Compliance to provide accurate resolutions, and help ensure client satisfaction.

The role emphasizes clear communication, attention to detail, and the ability to manage multiple priorities in a fast-paced banking environment.