Senior Travel Operations Manager — Elite Concierge

Fairygodboss; Heathrow (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Job summary

Fairygodboss is seeking an Operations Manager in Heathrow, Florida to oversee Travel Advisor teams delivering elevated travel support to affluent clients. Your leadership will directly impact service expectations and operational execution.

The ideal candidate has over 5 years of experience in customer-facing operations, along with people management expertise and a strong service mindset. You will be responsible for ensuring high-quality service delivery and driving team performance through effective coaching and operational standards.

Qualifications

• 5+ years of experience in customer-facing operations.
• 5+ years of people management experience with frontline service teams.
• Experience supporting affluent customers with a service mindset.

Responsibilities

• Oversee daily operations of Travel Advisor teams.
• Drive team's operating cadence and manage escalations.
• Develop high-performing teams through coaching.

Skills

Customer-facing operations

People management

Service mindset

Operational execution

Continuous improvement

Communication skills

Organization skills

Job description

Fairygodboss is seeking an Operations Manager in Heathrow, Florida to oversee Travel Advisor teams delivering elevated travel support to affluent clients. Your leadership will directly impact service expectations and operational execution.

The ideal candidate has over 5 years of experience in customer-facing operations, along with people management expertise and a strong service mindset. You will be responsible for ensuring high-quality service delivery and driving team performance through effective coaching and operational standards.