Senior Transportation Supervisor (Logistics Claims Contact Center)

Tyson Foods; Springdale (AR); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid time off

401(k) plans

Health, life, dental, vision benefits

Job summary

Tyson Foods is seeking a Senior Transportation Supervisor to lead the Logistics Claims Contact Center, coordinating intake, documentation, and disposition of OS&D claims for Tyson's fleet and carriers.

You will supervise 10 direct reports, drive process improvements, and partner with IT to enhance intake workflows and data quality. Strong Excel, Power BI, and communication skills are essential. This role is on-site in Springdale, AR.

Qualifications

• Bachelor's degree preferred in Business, Supply Chain, or related field.
• 3 years of experience in Customer Service, Logistics, or Call Center operations preferred.
• Proficiency in Microsoft Office; Power BI and dashboards a plus.
• Ability to communicate clearly with management and lead a team of direct reports.

Responsibilities

• Lead daily operations of the Logistics Claims Contact Center for carrier and driver notifications (OS&D, temperature deviations, accidents).
• Ensure accurate creation of pre-deduction cases in enterprise claims systems at first notification.
• Balance urgency with documentation quality to preserve claim recoverability and compliance.
• Escalate high-risk incidents to HP leadership and coordinate time-sensitive handoffs to other departments.
• Supervise, coach, and develop Senior Administrators; monitor performance and accuracy.

Skills

Leadership

Analytical skills

Communication

Team supervision

Process improvement

Education

Bachelor's degree in Business, Supply Chain, or related field

Tools

Power BI

Excel

PowerPoint

Word

Job description

Senior Transportation Supervisor, Logistics Claims Contact Center

Role Purpose The Senior Supervisor, Logistics Claims Contact Center leads Senior Administrators who intake, document, and disposition logistics claims from Tyson’s private fleet, dedicated carriers, and common carriers reported at or near delivery. This role is responsible for ensuring that high‑volume, time‑critical events are captured accurately, escalated appropriately, and documented to ensure downstream financial recovery, compliance, and operational continuity. Because Logistics Claim / OS&D (Overage, Shortage, & Damage) cases involve stranded carriers and perishable product with limited shelf life, the role drives timely decisions that protect product value, reduce exposure, and keep freight moving. This is not a traditional call center role. It is the first control point in Tyson’s logistics risk and claims lifecycle.

Key Responsibilities

• Enterprise Intake & Triage Leadership Lead daily operations of the Logistics Claims Contact Center handling carrier and driver notifications for: OS&D Load refusals Temperature deviations Accidents, theft, fires, and load shifts
• Ensure accurate creation of pre‑deduction cases in enterprise claims systems at first notification.
• Balance operational urgency (keeping trucks moving) with documentation quality that preserves claim recoverability.
• Escalation & Risk Identification Enforce severity‑based triage rules to identify and escape high‑risk or high‑value incidents to High Priority (HP) leadership.
• Ensure time‑sensitive handoffs to FSQA (Food Safety Quality Assurance), Transportation, Plants, and Sales when required.
• Prevent misclassification of severe events that could result in unrecoverable losses.
• Compliance, Safety & Documentation Control Ensure POD (Proof of Delivery) remarks, call notes, and disposition guidance are accurate, factual, and defensible.
• Enforce fleet safety and compliance standards (no unsafe driver actions).
• Act as the first audit‑quality checkpoint in the Logistics Claims lifecycle.
• People Leadership & Performance Management Supervise, coach, and develop Senior Administrators.
• Establish performance expectations tied to accuracy, risk awareness, and escalation quality, not just speed or call volume.
• Conduct quality reviews using call recordings and system audits.
• Reporting & Continuous Improvement Monitor call trends, intake errors, and escalation frequency.
• Identify systemic issues feeding HP or VCC (Validate Claims Collections) downstream.
• Partner with Claims leadership and IT to improve intake workflows and data quality.

Role Impact Statement

This role directly influences whether logistics claims are recoverable or lost. Errors at intake scale rapidly due to volume and can result in detention costs, accessorial exposure, denied carrier claims, and audit risk.

Preferred Attributes

• Call center leadership, performance audit, claims, and analysis experience.
• Strong Excel and reporting capability.
• Ability to manage recurring reporting processes with accuracy and attention to detail.
• Comfortable collaborating with multiple stakeholders across Logistics, Operations Supply Chain, Commercial, and more.
• Curiosity to understand business drivers behind Claims trends.
• Ability to prepare executive‑ready materials with clear, concise commentary and well‑organized analysis.
• Leadership: The right person will be a servant leader with the ability to connect with and coach direct reports.

Requirements

• Education: Bachelor's degree preferred in Business, Supply Chain, or related field. Experience to be considered in lieu.
• Experience: Preferred 3 years of experience, preferably with an emphasis on Customer Service, Logistics, or Call Center operations.
• Technical Skills: Intermediate computer skills required, with proficiency in Microsoft Office (Excel, PowerPoint, Word). Ability to leverage AI to accelerate technical and analytical skills. Experience with reporting tools, dashboards (Power BI), or call center systems is a plus.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with key management and leadership at multiple levels.
• Leadership Communication: Ability to communicate clearly and constructively as a leader of direct reports, including setting expectations, delivering coaching and performance feedback, and keeping the team informed and aligned.
• Analytical Skills: Strong analytical mindset with the ability to organize data, identify trends, prepare summaries, and translate claims information into clear insights for business partners.
• Supervisory Responsibilities: This role leads a team of 10 direct reports Travel: Minimal travel may be required.

AI Usage and Responsibilities

All professional team members are expected to demonstrate responsible use of approved AI tools, including safeguarding sensitive information, adhering to company policies, and validating AI-generated outputs. Individual Contributors should demonstrate the ability to integrate AI into daily work, improve efficiency through AI-enabled solutions, evaluate outputs critically, and apply professional judgment when using AI. People Leaders should demonstrate the ability to drive responsible AI adoption, enable effective use of approved solutions, identify opportunities to improve team performance through AI, and ensure accountability for the quality and accuracy of AI-supported outcomes.

Work Details

• Work Shift: 1ST SHIFT (United States of America)
• Relocation Assistance Eligible: No
• Travel: Minimal travel may be required.

Legal & Background

• Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.

Equal Opportunity

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

Benefits

• We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

Company Culture

If you are ready to grow your career with an industry leader and want to positively impact the team and community around you, then join us in helping us in raising expectations. Join us on the journey. At Tyson, we feed the world like family. Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent, and we believe that our Culture is the connecting thread that drives that strategy! We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business. We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tyson make a lasting social impact in the communities where we live and work. To learn more about our culture, please read Our Purpose.

Tyson Foods, Inc. is an Equal Opportunity Employer.

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