Senior Transit Data & Performance Analyst

charlottenc; Charlotte (NC); On-site; USD 85,000 - 107,000; Full time

Job summary

The City of Charlotte’s Charlotte Area Transit System (CATS) seeks a Business Analyst II to translate complex operational data into actionable insights that improve decision‑making and performance across the agency.

You will partner with managers and frontline staff to develop recurring and ad hoc reports, dashboards, and performance measures, investigate trends, and support continuous improvement with clear, data‑driven recommendations.

Qualifications

• Bachelor’s degree in public administration, operations; related field.
• Four years of professional experience in business analysis, process or operational analysis, or performance reporting.
• Experience analyzing data from multiple sources to investigate performance issues.

Responsibilities

• Access, integrate, validate, and interpret data from multiple systems.
• Develop recurring and ad hoc reports, dashboards, and presentations.
• Investigate trends and performance gaps to identify improvement opportunities.
• Translate analyses into actionable recommendations for management.
• Support continuous improvement through documentation and follow‑through.

Skills

Power BI

SQL

Python

R

Data visualization

Analytical thinking

Communication

Project coordination

Education

Bachelor’s degree in public administration or related field

Tools

Power BI

Tableau

Excel

SQL

Job description

The City of Charlotte’s Charlotte Area Transit System (CATS) seeks a Business Analyst II to translate complex operational data into actionable insights that improve decision‑making and performance across the agency.

You will partner with managers and frontline staff to develop recurring and ad hoc reports, dashboards, and performance measures, investigate trends, and support continuous improvement with clear, data‑driven recommendations.