Senior Transit Analyst: Data-Driven Service Planning

City of Colorado Springs

Colorado Springs (CO)

On-site

USD 70,000 - 100,000

Full time

3 days ago

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Job summary

The City of Colorado Springs is seeking a Senior Analyst for the Transit team to lead data-driven service planning and operations. You will analyze performance trends, guide changes, and oversee projects that improve efficiency and rider experience, in partnership with cross-functional teams.

You will develop strategic improvements, monitor contractor performance, and help shape policies and goals for the division.

Qualifications

Bachelor's degree from an accredited college or university with major coursework in a related area of study.
Five years of full-time, professional experience in a related field.
Experience with transit service planning, operations, or transportation planning is desirable.

Responsibilities

Perform operational, service planning, and analytical duties for fixed route, demand response, on‑demand, vanpool, and future service models.
Analyze performance data, initiatives, and budget impacts to recommend improvements in service planning and operations.
Develop and monitor KPIs and service metrics; oversee contractors to ensure compliance with expectations.
Lead the Service Change Process, coordinate tasks for successful service changes.
Evaluate service delivery and implement strategies for efficiency and rider satisfaction.
Embed risk identification and mitigation in planning and analyses; develop scopes of work and cost estimates.