Senior Analyst

City of Colorado Springs; Colorado Springs (CO); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

The City of Colorado Springs is seeking a Senior Analyst for the Transit team to lead data-driven service planning and operations. You will analyze performance trends, guide changes, and oversee projects that improve efficiency and rider experience, in partnership with cross-functional teams.

You will develop strategic improvements, monitor contractor performance, and help shape policies and goals for the division.

Qualifications

• Bachelor's degree from an accredited college or university with major coursework in a related area of study.
• Five years of full-time, professional experience in a related field.
• Experience with transit service planning, operations, or transportation planning is desirable.

Responsabilités

• Perform operational, service planning, and analytical duties for fixed route, demand response, on‑demand, vanpool, and future service models.
• Analyze performance data, initiatives, and budget impacts to recommend improvements in service planning and operations.
• Develop and monitor KPIs and service metrics; oversee contractors to ensure compliance with expectations.
• Lead the Service Change Process, coordinate tasks for successful service changes.
• Evaluate service delivery and implement strategies for efficiency and rider satisfaction.
• Embed risk identification and mitigation in planning and analyses; develop scopes of work and cost estimates.

Connaissances

Transit operations

Data analysis

KPI development

Contract oversight

Project management

Formation

Bachelor's degree in related field

Outils

GIS

Transit planning software

Description du poste

Senior Analyst

About the Job

The City of Colorado Springs is looking for a Senior Analyst to join our Transit team who will lead data-driven transit service planning and operations by analyzing performance trends, guiding service changes, and overseeing projects that enhance operational efficiency and rider experience. In partnership with cross-functional teams, you will develop strategic improvements, monitor contractor performance, support staff development, and help shape policies and goals for the division.

Work Schedule

This position requires after-hours support.

This is a special at-will position funded by a FTA grant received by Transit annually.

Come explore the possibilities a career with the City of Colorado Springs can offer!

We're an accredited pay equity employer!Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here: 2026 Salary Schedule

Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page

As a Senior Analyst for the Transit team, you will:

• Perform a variety of operational, service planning, and operations analytical duties in support of the Transit Services Division including fixed route, demand response, on demand, vanpool and future service delivery models.
• Analyze performance data, key organizational initiatives, and budgetary impacts to recommend future service planning and operational improvements, enhancements, by assessing community needs
• Develop and monitor key performance indicators, reports and service metrics to gauge the efficiency of service. Monitor service contractors to ensure compliance with established service expectations and requirements
• Lead Transit's Service Change Process. Develop,recommend, and implement approved changes. Coordinate with various work groups to ensure that all tasks are completed for a successful service change
• Evaluate transit service delivery and lead implementation of strategies for improved efficiency and rider satisfaction
• Embed risk identification and mitigation strategies into planning and operational analyses
• Develop scopes of work and cost estimates for transit-related projects
• Provide project oversight and coordination for service planning, operational, and other transit-related projects, including those involving outside consultants or contractors
• May provide training and direction to assigned staff; support employee development
• Participate in the development of policies, procedures, and division goals; identify challenges and recommend strategic solutions
• Support the Chief Safety Officer and the Operations Supervisor on any safety and security projects, initiatives, and ongoing improvements
• Perform other duties as assigned

We are looking for candidates who demonstrate:

Knowledge of:

• Transit operations, service planning, and scheduling principles
• Performance measurement, data analysis, and KPI development
• Federal, state, and local transportation regulations and compliance requirements
• Contract administration, vendor oversight, and project management practices
• Transit safety, security, and risk management principles

Ability to:

• Analyze performance trends and data
• Develop performance indicators
• Lead implementation strategies and develop scopes of work

• Bachelor’s degree from an accredited college or university with major coursework in a related area of study
• Five years of full-time, professional experience in a related field

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

• Experience in public transit service planning, operations, or transportation planning
• Experience using transit planning or scheduling software
• Geographic Information Systems (GIS) experience
• Experience managing transit-related projects, consultants, or contractors
• Experience with FTA (Federal Transit Administration) compliance, or grant-funded transit programs