Senior Training Manager

Burberry; New York (NY); On-site; USD 130,000 - 160,000; Full time

Job summary

An established industry player is seeking a Senior Training Manager to lead retail training initiatives across the East Coast. This role involves planning, delivering, and embedding training programs to ensure service excellence and achieve key performance indicators. The ideal candidate will possess exceptional communication, presentation, and coaching skills, with a proven track record in developing leaders and teams. Join a dynamic team where your contributions will directly impact the success of retail operations and enhance the customer experience. If you are passionate about education and development, this opportunity is perfect for you.

Qualifications

• Strong communication skills are essential for this role.
• Experience in coaching and developing retail teams is required.

Responsibilities

• Oversee planning and delivery of retail training across East Coast.
• Evaluate training effectiveness and provide feedback for improvements.

Skills

Verbal Communication

Written Communication

Presentation Skills

Facilitation Skills

Job description

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Senior Training Manager

Department: COMMERCIAL RESOURCES

Location: New York, New York (US-NY), US

PURPOSE:

As an integral part of the retail training and education team, you will oversee the planning, delivery, and embedment of all retail training to our field teams across East Coast doors in the U.S. and Canada, ensuring consistency in service excellence and behaviours to support KPI achievement. Audience includes retail operations, client advisor, and store management colleagues.

RESPONSIBILITIES:

1. Evaluate the effectiveness of training programmes, provide feedback and influence future programme design and delivery as needed.
2. Coach and give feedback to retail colleagues on education retention and performance.

SKILLS AND REQUIREMENTS:

1. Strong verbal and written communication skills (planning, accountability).
2. Demonstrates strength in presentation and facilitation skills, conveying messages in a clear and concise way.

MEASURES OF SUCCESS:

Americas Retail VP, Director of Training

RECRUITMENT INDICATORS:

1. Previous experience leading and developing leaders and teams.

BEHAVIOURS:

FOOTER:

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

The expected base salary for the role will generally be between $130,000.00 and $160,000.00 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.