Senior Training Manager

BoF Careers; New York (NY); On-site; USD 130,000 - 160,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee retail training and education across their East Coast operations. This role involves planning, delivering, and evaluating training programs to ensure service excellence and KPI achievement. You will work closely with various teams to develop training strategies, facilitate large-scale training sessions, and measure the impact of training initiatives. With a focus on leadership development in a luxury retail environment, this position offers the opportunity to make a significant impact while traveling within the market. If you're passionate about coaching and developing talent, this role is for you.

Qualifications

• 5+ years of leadership experience in luxury retail.
• Ability to facilitate large-scale training sessions effectively.

Responsibilities

• Oversee planning and delivery of retail training programs.
• Coach and train sales teams through on-the-floor observation.

Skills

Leadership Experience

Communication Skills

Presentation Skills

Interpersonal Skills

Organizational Skills

Problem Solving

Tools

Microsoft Office

Excel

PowerPoint

Job description

PURPOSE:

AS AN INTEGRAL PART OF THE RETAIL TRAINING AND EDUCATION TEAM, YOU WILL OVERSEE THE PLANNING, DELIVERY AND EMBEDMENT OF ALL RETAIL TRAINING TO OUR FIELD TEAMS ACROSS EAST COAST DOORS IN THE U.S. AND CANADA, ENSURING CONSISTENCY IN SERVICE EXCELLENCE AND BEHAVIOURS TO SUPPORT KPI ACHIEVEMENT. AUDIENCE INCLUDES RETAIL OPERATIONS, CLIENT ADVISOR, AND STORE MANAGEMENT COLLEAGUES.

RESPONSIBILITIES

• CONTENT FACILITATION

• IN PARTNERSHIP WITH THE AMERICAS TRAINING DIRECTOR, MARKET AND STORE PARTNERS, PLAN IMPLEMENTATION OF ALL TRAINING ACTIVITIES IN SUPPORT OF THE GLOBAL AND REGIONAL TRAINING CALENDAR • EXECUTIVE PRESENCE - ABILITY TO FACILITATE LARGE-SCALE (100+ PEOPLE) FORMAT IN-PERSON TRAININGS (CONFERENCE STYLE FACILITATION) • FACILITATE TTT AND LARGE FORMAT TRAINING INITIATIVES AS NEEDED

• PLAN, CREATE AND DELIVER VIRTUAL TRAININGS RELATED TO PRODUCT STYLING, EDUCATION, AND COMPETENCY DEVELOPMENT AS NEEDED UNDER GUIDANCE OF TRAINING DIRECTOR AND MARKET DIRECTOR(S) • COACH AND TRAIN SALES TEAMS THROUGH ON-THE-FLOOR OBSERVATION AND PARTNERSHIP MOMENTS

• ESTABLISH TRAINING FRAMEWORK AND STRENGTH IN MARKET BY DEVELOPING TRAINING POINTS OF CONTACT THROUGHOUT FIELD FOR DELIVERY AND FEEDBACK • MEASURE IMPACT THROUGH SELLING KPIS, CLIENT FEEDBACK MECHANISMS (NPS, GEE) AND EVALUATE FOR OPPORTUNITY TO DRIVE GREATER IMPACT VIA TRAINING OR PROCESSES

IMPACT:

• PARTNER WITH MARKET DIRECTOR AND STORE MANAGER TO ASSESS THE NEEDS OF THE STORE TO DEVELOP STORE AND INDIVIDUAL TRAINING STRATEGIES • LEVERAGES BUSINESS / COMMERCIAL ACUMEN TO REPORT ON EFFECTS OF TRAINING AND SKILL DEVELOPMENT NEEDED FOR BEHAVIOURAL CHANGE VIA STORE VISIT RECAPS

• PROVIDES PROGRAMME FEEDBACK AND SOLUTIONS TO CORPORATE TRAINING TEAMS REGULARLY

• EVALUATES THE EFFECTIVENESS OF TRAINING PROGRAMMES, PROVIDE FEEDBACK AND INFLUENCE FUTURE PROGRAMME DESIGN AND DELIVERY AS NEEDED

LEADING, INFLUENCING AND DEVELOPING OTHERS:

• COACH AND GIVE FEEDBACK TO RETAIL COLLEAGUES ON EDUCATION RETENTION AND PERFORMANCE

• PROVIDE OBJECTIVE FEEDBACK AND COACHING AS NEEDED TO STORE LEADERSHIP ON KPI RESULTS AND SA BEHAVIOURS TO INFLUENCE AND DRIVE CHANGE

SKILLS AND REQUIREMENTS

• 5+ YEARS OF LEADERSHIP EXPERIENCE WITH PROVEN ABILITY TO LEAD AND DEVELOP TEAMS, PREFERRABLY IN A LUXURY RETAIL SETTING

• STORE MANAGER OR MULTI-STORE MANAGEMENT LEVEL EXPERIENCE REQUIRED DUE TO SCOPE OF COVERAGE AND ROLE

• STRONG VERBAL AND WRITTEN COMMUNICATION SKILLS (PLANNING, ACCOUNTABILITY)

• INTERPERSONAL SKILLS SHOWING THE ABILITY TO COMMUNICATE EFFECTIVELY WITH CROSS-FUNCTIONAL BUSINESS PARTNERS AND SENIOR LEADERSHIP TEAM

• DEMONSTRATES STRENGTH IN PRESENTATION AND FACILITATION SKILLS, CONVEYING MESSAGES IN A CLEAR AND CONCISE WAY

• ABILITY TO PERFORM BEHAVIOURAL ANALYSIS AND SOURCE CREATIVE SOLUTIONS TO DRIVE BEHAVIOURAL CHANGE

• PROFICIENCY IN USE MICROSOFT (POWERPOINT) AND MAC DEVICES • 80% TRAVEL REQUIRED WITHIN MARKET WITH SOME INTERNATIONAL TRAVEL

MEASURES OF SUCCESS

• SEAMLESS ORGANISATION AND FLAWLESS EXECUTION OF ALL RETAIL TRAINING PROGRAMMES • ACCURATE COLLATION OF FEEDBACK AND FORMAL ASSESSMENT REPORTS • EXCELLENT FEEDBACK FROM SALES ASSOCIATES AND STORE MANAGERS • COMPLETION AND ABSORPTION OF RELEVANT TRAINING MATERIALS ACROSS ALL SOTRES • EFFECTIVELY MEETS PROJECT DEADLINES

CONNECTING WITH OTHERS •

AMERICAS RETIAL VP, DIRECTOR OF TRAINING

• RETAIL SENIOR LEADERSHIP TEAM - NOTABLY MARKET DIRECTOR(S)

• STORE LEADERSHIP TEAMS AND COLLEAGUES

• UK RETAIL EXCELLENCE TEAM

RECRUITMENT INDICATORS:

• EXCELLENT MS OFFICE EXPERIENCE: EXCEL, WORD AND POWERPOINT IN PARTICULAR

• PREVIOUS EXPERIENCE LEADING AND DEVELOPING LEADERS AND TEAMS

• PREVIOUS EXPERIENCE WORKING IN LUXURY RETAIL ENVIRONMENT

• REPORT WRITING EXPERIENCE ADVANTAGEOUS

• EXCELLENT COMMUNICATION SKILLS - WRITTEN AND VERBAL

• SELF - MANAGEMENT AND ACCOUNTABILITY; ABILITY TO WORK AUTONOMOUSLY

• REPRESENTS THE BRAND IMAGE

• STRONG PLANNING AND ORGANISATIONAL SKILLS

• SHOWS INITIATIVE AND IS SELF-MOTIVATED

• TEAM PLAYER

• NATURAL PROBLEM SOLVER

• RESPECTS BRAND CONFIDENTIALITY

• HARD WORKING ATTITUDE

• ATTENTION TO DETAIL

• STRONG INTERPERSONAL SKILLS

• PROACTIVE

• EXCELLENT ORGANISATIONAL SKILLS

• RESULTS DRIVEN

BEHAVIOURS

• COMMERCIALLY AWARE

• STRATEGIC

• ACCOUNTABLE

• INSPIRATIONAL

• PROFESSIONAL IN ATTITUDE AND APPEARANCE

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

• The expected base salary for the role will generally be between $130,000.00 and $160,000.00 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

• This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Posting Notes: USA
New York (US-NY)
New York RETAIL OFFLINE