Senior Training Consultant

Cotiviti; United States; Remote; USD 94,000 - 104,000; Full time

Benefits offered by this job

Benefits package

Job summary

Cotiviti is hiring a Senior Training Consultant for Implementations to independently assess client learning needs and design effective virtual, in-person, and recorded trainings. You will evaluate outcomes against business objectives and advise stakeholders on content improvements.

You will lead development of course materials, assessments, and multimedia learning solutions while collaborating with product and operations experts. Travel up to 25% may be required.

Qualifications

• Bachelor’s degree in education, instructional design, technical writing, communications, or a related field; equivalent education considered.
• Minimum 5 years of training, learning and development, instructional design, or client education experience.
• Articulate 360 Certification required.
• Proficiency with training authoring tools, HTML, PDF creation, Microsoft applications, version control, learning technologies, and multimedia delivery methods.
• Travel: up to 25%.

Responsibilities

• Apply knowledge of training principles to resolve learning and performance issues.
• Evaluate information and select appropriate actions.
• Serve as a resource for solutions or training programs and support onboarding of team members.
• Build relationships with partners to assess and clarify training needs.
• Analyze training data and synthesize findings in presentations and deliverables.
• Design and maintain course materials and multimedia learning solutions.
• Track outcomes and communicate findings to ensure alignment with objectives.

Skills

Articulate 360 Certification

Instructional design

Learning technologies

Presentation skills

Education

Bachelor's degree in education, instructional design, or related field

Tools

Articulate 360

HTML

PDF creation

Microsoft Office

Job description

Overview

The Senior Training Consultant of Implementations is a fully qualified, experienced training professional responsible for independently assessing diverse client and business learning needs; designing and delivering effective virtual, in-person, and recorded training; and evaluating outcomes against business objectives. The role applies complete knowledge of training principles and practices to resolve a wide range of learning issues, adapt established approaches, and recommend improvements to training content, delivery methods, and supporting processes. The Senior Training Consultant serves as a subject matter resource for assigned solutions, supports onboarding and development of less experienced team members, and advises internal and external stakeholders on difficult training matters without direct supervisory responsibility.

Responsibilities

• Apply complete knowledge and full understanding of training principles and practices to resolve a wide range of learning and performance issues in creative and practical ways.
• Work on problems of diverse scope by evaluating identifiable factors, interpreting qualitative and quantitative information, and selecting an appropriate course of action based on limited information and precedent.
• Serve as a subject matter resource for assigned solutions or training programs; support onboarding, coach less experienced team members, and provide peer review and knowledge sharing without direct supervisory authority.
• Build and enhance relationships with senior internal and external partners to assess and clarify
• performance training needs, consult product and operational subject matter experts, identify appropriate learning resources and contacts, resolve mutual problems, and advise stakeholders on difficult learning matters.
• Work independently, adapting established approaches and determining appropriate methods for assigned training initiatives; seek review at critical points.
• Analyze qualitative and quantitative training data, identify root causes and improvement opportunities, and synthesize findings and recommendations in clear presentations and other deliverables.
• Design, develop, and maintain and govern course materials, teaching aids, assessments, and multimedia learning solutions using established instructional design principles and training best practices; align learning paths to audience needs and provide clear enrollment and completion guidance.
• Manage multiple assignments independently and adapt existing methods to resolve varied training design and delivery issues while meeting deadlines and quality standards.
• Select and deploy appropriate feedback and assessment methods; interpret results to evaluate curriculum effectiveness and recommend improvements.
• Track and interpret training outcomes, learner progress, completion, adoption and stakeholder feedback; communicate findings, risks and recommendations, and ensure learning solutions remain aligned with business, client and implementation objectives.
• unusual individual and organizational barriers to learning, determine root causes, and facilitate appropriate interventions or variations in approach.
• Advise learners, clients, and internal partners on difficult training matters and exercise judgment to adjust content, delivery, or supporting resources based on audience needs.
• Lead technology-based and multimedia-centered training initiatives for technical and nontechnical audiences, including training implementation planning, role-based curriculum alignment learner communications, stakeholder readiness, live facilitation, recordings, and post-session support; adapting communication style to audience knowledge and stakeholder needs.
• Translate complex technical concepts into clear, practical learning experiences and use persuasion to gain stakeholder alignment on recommended training approaches.
• Recommend improvements to training processes, templates, tools, and delivery standards based on outcome data, learner feedback, stakeholder input, and observed trends.
• Complete all responsibilities as outlined in the annual performance review and/or goal setting.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

Qualifications

• Bachelor's degree in education, instructional design, technical writing, communications, or a related field required; equivalent relevant education and experience may be considered.
• Experience supporting healthcare-industry audiences, including brokers and consultants, employers, health plans, physician groups, and/or third-party administrators, preferred.
• Minimum 5 years of related training, learning and development, instructional design, or client education experience with a bachelor's degree; or 3 years with a master's degree; or equivalent work experience. Extensive experience leading complex, cross-functional learning initiatives in healthcare, technology, or customer-facing environment is preferred.
• Articulate 360 Certification required.
• Training consulting or instructional design certification preferred.
• Proficiency with training authoring tools, HTML, PDF creation, Microsoft applications, version control systems, learning technologies, and multimedia delivery methods.
• Demonstrated ability to work independently, exercise judgment with limited information and precedent, manage priorities, and communicate recommendations effectively to internal and external stakeholders.
• Complete knowledge and practical application of adult learning principles, training methods, instructional design practices, and user training for application software.
• Strong analytical, consulting, organization, communication, facilitation, persuasion, and presentation skills.
• Demonstrated ability to analyze training effectiveness, identify root causes, and adapt established approaches to resolve varied learning challenges.
• Travel: up to 25%.

Cognitive / Mental Requirements

• Analyze and interpret varied qualitative and quantitative information to identify training needs, evaluate outcomes, and select an appropriate course of action.
• Exercise independent judgment, prioritize multiple assignments, and adapt established approaches when precedent or information is limited.
• Sustain attention to detail while developing, reviewing, and delivering complex technical content.
• Communicate, collaborate, influence, and facilitate effectively with audiences who have differing levels of subject-matter knowledge.
• Learn and apply evolving technologies, products, processes, and training methods.

Physical Requirements and Working Conditions

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Assessing the accuracy, neatness, and thoroughness of assigned work.
• No adverse environmental conditions expected.
• Lifting requirement: up to 5 pounds.

Base compensation ranges from $94,000 to $104,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to ourCareers page.

Since this job will be based remotely, all interviews will be conducted virtually.