Senior Training Consultant

Cotiviti; Idaho; Remote; USD 94,000 - 104,000; Full time

Job summary

Cotiviti is seeking a Senior Training Consultant for Implementations to independently assess client learning needs and design impactful training across virtual, in-person, and recorded formats. You will deliver training, measure outcomes, and advise stakeholders on improvements, with travel up to 25%.

You will contribute to onboarding, mentor peers, and apply instructional design best practices to align learning paths with business goals and client requirements.

Qualifications

• Bachelor's degree in education, instructional design, technical writing, communications, or a related field; equivalent experience considered.
• Minimum 5 years in training/learning and development with healthcare or client-facing focus preferred.
• Articulate 360 Certification is required.
• Proficiency with HTML, PDFs, MS Office, version control, learning technologies, and multimedia delivery.

Responsibilities

• Assess client learning needs and design effective training for virtual, in-person, and recorded formats.
• Deliver training and evaluate outcomes against business objectives.
• Advise stakeholders on training content, delivery methods, and resources.
• Lead onboarding and mentor less experienced team members.
• Analyze training data to identify root causes and improvement opportunities.
• Develop, maintain, and govern course materials and assessments.

Education

Bachelor's degree in education, instructional design, or related field

Articulate 360 Certification

Demonstrated ability to work independently; strong judgment with limited information

Tools

HTML

PDF creation

Microsoft applications

Version control systems

Learning technologies

Multimedia delivery methods

Job description

Overview

The Senior Training Consultant of Implementations is a fully qualified, experienced training professional responsible for independently assessing diverse client and business learning needs; designing and delivering effective virtual, in-person, and recorded training; and evaluating outcomes against business objectives. The role applies complete knowledge of training principles and practices to resolve a wide range of learning issues, adapt established approaches, and recommend improvements to training content, delivery methods, and supporting processes. The Senior Training Consultant serves as a subject matter resource for assigned solutions, supports onboarding and development of less experienced team members, and advises internal and external stakeholders on difficult training matters without direct supervisory responsibility.

Responsibilities

• Apply complete knowledge and full understanding of training principles and practices to resolve a wide range of learning and performance issues in creative and practical ways.
• Work on problems of diverse scope by evaluating identifiable factors, interpreting qualitative and quantitative information, and selecting an appropriate course of action based on limited information and precedent.
• Serve as a subject matter resource for assigned solutions or training programs; support onboarding, coach less experienced team members, and provide peer review and knowledge sharing without direct supervisory authority.
• Build and enhance relationships with senior internal and external partners to assess and clarify
• performance training needs, consult product and operational subject matter experts, identify appropriate learning resources and contacts, resolve mutual problems, and advise stakeholders on difficult learning matters.
• Work independently, adapting established approaches and determining appropriate methods for assigned training initiatives; seek review at critical points.
• Analyze qualitative and quantitative training data, identify root causes and improvement opportunities, and synthesize findings and recommendations in clear presentations and other deliverables.
• Design, develop, and maintain and govern course materials, teaching aids, assessments, and multimedia learning solutions using established instructional design principles and training best practices; align learning paths to audience needs and provide clear enrollment and completion guidance.
• Manage multiple assignments independently and adapt existing methods to resolve varied training design and delivery issues while meeting deadlines and quality standards.
• Select and deploy appropriate feedback and assessment methods; interpret results to evaluate curriculum effectiveness and recommend improvements.
• Track and interpret training outcomes, learner progress, completion, adoption and stakeholder feedback; communicate findings, risks and recommendations, and ensure learning solutions remain aligned with business, client and implementation objectives.
• unusual individual and organizational barriers to learning, determine root causes, and facilitate appropriate interventions or variations in approach.
• Advise learners, clients, and internal partners on difficult training matters and exercise judgment to adjust content, delivery, or supporting resources based on audience needs.
• Lead technology-based and multimedia-centered training initiatives for technical and nontechnical audiences, including training implementation planning, role-based curriculum alignment learner communications, stakeholder readiness, live facilitation, recordings, and post-session support; adapting communication style to audience knowledge and stakeholder needs.
• Translate complex technical concepts into clear, practical learning experiences and use persuasion to gain stakeholder alignment on recommended training approaches.
• Recommend improvements to training processes, templates, tools, and delivery standards based on outcome data, learner feedback, stakeholder input, and observed trends.
• Complete all responsibilities as outlined in the annual performance review and/or goal setting.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

Qualifications

• Bachelor's degree in education, instructional design, technical writing, communications, or a related field required; equivalent relevant education and experience may be considered.
• Experience supporting healthcare-industry audiences, including brokers and consultants, employers, health plans, physician groups, and/or third-party administrators, preferred.
• Minimum 5 years of related training, learning and development, instructional design, or client education experience with a bachelor's degree; or 3 years with a master's degree; or equivalent work experience. Extensive experience leading complex, cross-functional learning initiatives in healthcare, technology, or customer-facing environment is preferred.
• Articulate 360 Certification required.
• Training consulting or instructional design certification preferred.
• Proficiency with training authoring tools, HTML, PDF creation, Microsoft applications, version control systems, learning technologies, and multimedia delivery methods.
• Demonstrated ability to work independently, exercise judgment with limited information and precedent, manage priorities, and communicate recommendations effectively to internal and external stakeholders.
• Complete knowledge and practical application of adult learning principles, training methods, instructional design practices, and user training for application software.
• Strong analytical, consulting, organization, communication, facilitation, persuasion, and presentation skills.
• Demonstrated ability to analyze training effectiveness, identify root causes, and adapt established approaches to resolve varied learning challenges.
• Travel: up to 25%.

Cognitive / Mental Requirements

• Analyze and interpret varied qualitative and quantitative information to identify training needs, evaluate outcomes, and select an appropriate course of action.
• Exercise independent judgment, prioritize multiple assignments, and adapt established approaches when precedent or information is limited.
• Sustain attention to detail while developing, reviewing, and delivering complex technical content.
• Communicate, collaborate, influence, and facilitate effectively with audiences who have differing levels of subject-matter knowledge.
• Learn and apply evolving technologies, products, processes, and training methods.

Physical Requirements and Working Conditions

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Assessing the accuracy, neatness, and thoroughness of assigned work.
• No adverse environmental conditions expected.
• Lifting requirement: up to 5 pounds.

Base compensation ranges from $94,000 to $104,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to ourCareers page.

Since this job will be based remotely, all interviews will be conducted virtually.