Senior Trainer

Jefferson Health; Philadelphia (Philadelphia County); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Trainer to lead innovative training programs that enhance employee performance across various departments. This role involves designing and delivering engaging training sessions, both virtually and in-person, tailored to diverse learning styles. The ideal candidate will possess strong analytical and communication skills, along with a solid understanding of adult learning principles. Join a dynamic team committed to fostering a culture of continuous learning and improvement, while making a significant impact on the organization’s training initiatives. This position also offers the flexibility to work from home, making it an exciting opportunity for those looking to balance work and personal commitments.

Benefits

Work from Home

Flexible Schedule

Professional Development Opportunities

Qualifications

• Bachelor’s degree preferred or 7 years of equivalent experience.
• 3-5 years’ experience on a cross-functional team as a trainer.

Responsibilities

• Conduct training programs for all levels of staff.
• Analyze and evaluate training effectiveness through assessments.
• Develop and maintain training materials and programs.

Skills

Adult Learning Principles

Analytical Skills

Problem Solving

Organizational Skills

Interpersonal Skills

Time Management

Communication Skills

Customer Service

Project Management

Education

Bachelor's Degree

Certified Trainer

Tools

LMS

PowerPoint

Excel

Access

Word

Job description

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Job Details

Reporting to the Manager of Workplace Performance Training, the Sr. Trainer works independently across the organization to support the design, development, and facilitation of training. The Sr. Trainer conducts analysis and evaluates company-wide projects, training programs, and resources through consultation with business areas and subject matter experts. The Sr. Trainer conducts virtual and in-person training programs for all levels of staff and ensures learners have an understanding of content.

Essential Functions

• Able to work in a constant state of alertness and safe manner.
• Support the development and design of training that supports different learning styles.
• Create strategic training plans with built-in timelines.
• Conduct training programs, including but not limited to customer service and telephone etiquette, benefits coverage, core systems, enrollment, simple and complex claims adjustment and processing, and payment methodologies and policies.
• Able to manage a classroom environment virtually and in-person.
• Able to leverage active learning techniques during the delivery of training.
• Partner with training peers, learning partners, department heads, and subject matter experts to develop and maintain training materials, including but not limited to resource guides, presentations, job aids, eLearning’s, simulations, etc. And ensure maintenance of training materials is routine and updates needed are made timely and across internal L&D systems and external resources for learners.
• Analyze, assess, and evaluate the effectiveness of all training curriculums and programs through course evaluations, training assessments, competency and follow-up testing, post-training surveys, etc.
• Continually look for areas of improvement to support learning outcomes and provide recommendations to improve learning outcomes and/or mitigate potential risks.
• Able to think creatively and take initiative to look for solutions that are creative and enhance the learners experience.
• Identify and report areas of opportunity for learners during training including but not limited to knowledge retention, attendance, performance, etc.
• Able to provide feedback and conduct feedback sessions for learners and business area management.
• Assist in the development and documentation of departmental policies, procedures, and internal protocols for L&D and business areas that L&D supports.
• Able to act as a consultant to the business areas supported by L&D.
• Train trainers and facilitators as needed.
• All other duties as assigned.

Work from Home

This position is available to work from home.

Required Education And Experience

• Bachelor’s degree preferred or 7 years of equivalent experience.
• Certified Trainer from an accredited agency/university.
• 3-5 years’ experience on a cross-functional team as a trainer (teaching adult learners preferred).
• At least 2 years’ experience in a health insurance, managed care, and instructional design/processing/quality review position.

Skills/Abilities

• Understands adult learning principles.
• Analytical, problem solving, organizational, interpersonal, time management, and communications skills.
• Use of mainframe systems as well as PC based applications such as a LMS, PowerPoint, Excel, Access, and Word.
• Instructional development, consulting, curriculum preparation, and training delivery.
• Research, design, development, reporting, analysis, as applied to educational processes and outcomes.
• Customer/Provider service, health insurance claims, healthcare management, enrollment.
• Process and project management experience.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.