Senior Trade Compliance Specialist - Customs & PGA Liaison

Amazon; Arlington (VA); On-site; USD 55,000 - 87,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Customs & Trade (ACT) seeks a Sr. Compliance Specialist to own resolution of cargo detained by CBP, FDA, CPSC, EPA and other PGAs, from notice to final action. You will coordinate with CBP officers, FDA staff, and carrier teams.

The role demands strong written and verbal communication, managing an active caseload across ports, and close collaboration with Operations, Legal, Finance, Origin, and Product/Tech to improve workflows.

Qualifications

• Experience in Trade Compliance and/or Supply Chain industry such as customs agent/officer or compliance specialist.
• Working knowledge of CBP entry types, import regulations, and PGA hold processes (CBP, FDA, CPSC, EPA, USDA/AQI).
• Ability to read and interpret CBP forms (CF-28, CF-29, CF-7512, CF-3499) and enforcement letters.

Responsibilities

• Manage an active caseload of CBP exam holds, PGA detentions, and other enforcement actions across U.S. ports, from intake to resolution.
• Track and respond to CBP CF-28 and CF-29 notices within deadlines; escalate near deadlines and select dispositions.
• Serve as primary government-facing customs broker contact with CBP, FDA, CPSC, EPA and other agencies.
• Coordinate logistics for cargo returns, CES pickup, drayage, and destruction with carriers and facilities.
• Collaborate with CTU operations, finance, controllership, and billing on entry corrections and invoicing.
• Draft formal agency responses and triage enforcement communications by urgency.
• Contribute to weekly reviews and reports on port status and constraints.
• Partner with product, tech, and I&I teams on automation to improve workflows.

Skills

Trade compliance

CBP regulations

PGA holds

Job description

Amazon Customs & Trade (ACT) seeks a Sr. Compliance Specialist to own resolution of cargo detained by CBP, FDA, CPSC, EPA and other PGAs, from notice to final action. You will coordinate with CBP officers, FDA staff, and carrier teams.

The role demands strong written and verbal communication, managing an active caseload across ports, and close collaboration with Operations, Legal, Finance, Origin, and Product/Tech to improve workflows.