Senior TPM: Integrations & Partner Ecosystem

BRINC

Seattle (WA)

On-site

USD 140,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Comprehensive medical, dental and**

401K plan

Maternity and paternity leave

Flexible Time Off (Exempt) / Paid time

Flexible work environment

Orca pass (Puget Sound)

Free snacks, drinks and espresso (Sea

Job summary

BRINC is seeking a Senior Technical Program Manager to own how our LiveOps cloud platform connects to customers' CAD/RMS and other public safety systems. This customer-facing role drives onboarding, third-party integration strategy, and partnerships from discovery through launch, coordinating across BRINC and partner engineering teams.

Ideal candidates bring 7+ years in cloud software program management with external customers, strong technical fluency, and excellent communication.

Qualifications

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
7+ years of technical program management or similar experience delivering cloud software programs with external customers and partners.
Proven track record owning customer-facing programs where you were the accountable contact for the customer and the customer would vouch for you.
Demonstrated blend of technical and business judgement when working with third parties: evaluating partnership proposals, scoping what to build versus buy versus defer, and negotiating commitments that hold.
Outstanding program management fundamentals: planning, prioritization across many parallel customer and partner threads, dependency and risk management, and relentless follow-through.
Working technical fluency with cloud software and integration concepts – APIs, authentication and SSO, data flows, cloud infrastructure.

Responsibilities

Own end-to-end onboarding of new customers onto LiveOps integrations: discovery, technical requirements, network/security/credential setup with agency IT, configuration, validation, go-live, and handoff to support.
Define and drive the third-party integration strategy for LiveOps – which platforms to integrate with, in what order, and why – balancing customer demand, partner business terms, technical feasibility, and the product roadmap.
Establish new integration partnerships: run technical and product discovery with vendor engineering teams, scope interfaces, APIs, and data-sharing terms alongside product and business leadership, and set up the working cadence needed to ship.
Exercise sound technical and business judgement with external parties – knowing when to say yes, when to push back, what to build versus buy versus defer, and how to structure a partnership that works for BRINC, the partner, and the customer.
Drive delivery of new integration development with the Cloud Software / Web Platform team: write and own requirements, sequence work against the platform roadmap, manage dependencies, and get integrations tested and released to production.
Own the troubleshooting process for integrations in the field: triage customer-reported issues, coordinate root-cause and fixes across BRINC engineering, partner engineering, and customer IT, and own status and resolution communication back to the customer.
Serve as the primary point of contact for integration customers and partners, translating between agency IT and dispatch operations, vendor engineering, product, and BRINC engineering.
Build the playbooks, runbooks, integration documentation, and onboarding checklists that turn one-off integration work into a repeatable, scalable program.
Track integration program health – onboarding pipeline, time to go-live, open defects, partner commitments – and report clearly to executive engineering leadership, surfacing risks early and driving tradeoffs across quality, schedule, and scope.
Ensure integrations meet BRINC’s security, reliability, and compliance standards, including CJIS and other law enforcement data handling requirements.
Feed integration learnings and customer needs back into LiveOps product and platform planning.