Senior TPM for Commerce & Client Experiences

PlayStation Global; Madison (WI); On-site; USD 160,000 - 239,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Paid time off

Employee discounts

Job summary

Sony Interactive Entertainment in Madison, WI seeks a Senior Technical Program Manager to lead delivery of complex software programs across Commerce Services and Client Experiences. You will collaborate with engineering, product, design, and quality teams to ensure reliable, scalable services and intuitive experiences for PlayStation customers.

You will define requirements, build actionable delivery plans, manage risks, and coordinate across multiple teams, balancing scope, timing, and quality

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 6+ years of technical program or project management experience delivering software products, online services, or consumer-facing experiences.
• Demonstrated success leading programs across multiple engineering teams, including managing dependencies and coordinating releases.
• Strong understanding of the software development lifecycle, with hands-on experience supporting requirements definition, planning, development, testing, and deployment.
• Technical understanding of APIs, distributed services, and client-server integration, with the ability to engage engineers on design considerations and delivery implications.
• Experience partnering with product and engineering to clarify ambiguous requirements and manage scope changes.
• Practical experience with Agile methodologies, including planning and delivery activities and using Jira and Confluence.
• Strong planning and problem-solving skills, capacity assessment, risk anticipation, and adaptive planning.
• Excellent written and verbal communication skills and ability to present actionable recommendations.
• Proven ability to build trust and influence partners without direct authority.

Responsibilities

• Own end-to-end delivery of complex technical programs across multiple engineering teams, driving alignment on outcomes, scope, milestones, dependencies, and launch readiness.
• Partner with engineering leads, product, and design to clarify requirements, drive technical alignment, surface integration and operational risks, and translate requirements into a sequenced delivery plan.
• Build and maintain delivery plans with clear milestones, owners, and dependencies, accounting for team capacity and sequencing.
• Drive cross-team planning and alignment, facilitating discussions and workshops to make decisions and maintain progress.
• Manage dependencies across client experiences, backend services, and supporting platforms, ensuring integration points and handoffs are understood.
• Identify delivery risks early, drive mitigation and recovery plans, and elevate issues with clear options and recommendations.
• Work with product and engineering to resolve competing priorities and make informed trade-offs across scope, timing, quality, and technical constraints.
• Coordinate with engineering, quality, and release partners to support integration testing and launch readiness.
• Communicate program progress, risks, and business impact clearly to technical partners and business stakeholders, highlighting decisions and recommendations.
• Improve execution across teams by introducing practical changes to processes and tools and measuring their effectiveness.

Skills

Technical program management

Agile methodologies

Cross-functional leadership

Software development lifecycle

API & distributed systems

Stakeholder management

Influence without authority

Time management

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Jira

Confluence

Job description

Sony Interactive Entertainment in Madison, WI seeks a Senior Technical Program Manager to lead delivery of complex software programs across Commerce Services and Client Experiences. You will collaborate with engineering, product, design, and quality teams to ensure reliable, scalable services and intuitive experiences for PlayStation customers.

You will define requirements, build actionable delivery plans, manage risks, and coordinate across multiple teams, balancing scope, timing, and quality