Senior TPM, Adoption & Enablement for Fusus

Axon Enterprise; Los Angeles (CA); Remote; USD 131,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary PTO

Parental leave

Wellness programs

ERGs

Snacks in offices

Job summary

Axon Enterprise is seeking a highly motivated Program Manager, Adoption & Enablement to drive internal enablement and customer adoption for the Fusus lifecycle. You will lead instructor-led training, develop curricula, and standardize enablement for both internal teams and external law enforcement customers.

The role requires strong facilitation, cross-functional collaboration, and the ability to translate real-world use cases into scalable programs.

Qualifications

• Proven experience delivering instructor-led training to 50+ participants.
• Experience developing and executing structured training or enablement programs.
• Strong facilitation skills engaging technical and operational audiences.
• Ability to teach functional workflows and applied technical concepts with credibility.
• Operate independently in front of customers and internal stakeholders.

Responsibilities

• Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.
• Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment.
• Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.
• Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.
• Partner cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness.
• Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.
• Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers supporting the Fusus deployment and sustainment lifecycle.
• Standardize learning objectives and delivery approaches to ensure consistent and repeatable training experiences.
• Train deployment teams and internal cross-functional stakeholders on Fusus functionality, integrations, and deployment considerations.
• Enable internal teams to confidently support implementation, integration, and troubleshooting discussions with customers.
• Deliver high-quality instructor-led training to internal teams and external law enforcement customers.
• Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.
• Lead scenario-based sessions built around real-world operational use cases.
• Independently deliver routine training without reliance on senior program managers.
• Develop scalable training programs such as recurring webinars, virtual or in-person seminars, and feature update briefings.
• Serve as a post-deployment enablement resource supporting customer sustainment and ongoing adoption.
• Act as an escalation point for post-deployment issues, helping reduce support burden on Project Leaders and deployment teams.
• Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes.
• Identify recurring issues and translate findings into improvements across training, enablement guidance, and curriculum updates.

Skills

Instructor-led training

Curriculum development

Public speaking

Facilitation

Cross-functional collaboration

Tools

Video management systems

RTSP concepts

NVR/DVR

Job description

Axon Enterprise is seeking a highly motivated Program Manager, Adoption & Enablement to drive internal enablement and customer adoption for the Fusus lifecycle. You will lead instructor-led training, develop curricula, and standardize enablement for both internal teams and external law enforcement customers.

The role requires strong facilitation, cross-functional collaboration, and the ability to translate real-world use cases into scalable programs.