Sr Technical Program Manager - Adoption and Enablement

Out in Science, Technology, Engineering, and Mathematics; Scottsdale (AZ); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary and 401k with match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Learning & Development programs

ERGs

Snacks in offices

Job summary

Axon is seeking a seasoned Program Manager for Adoption & Enablement to drive training delivery and curriculum development for the Fusus lifecycle. You’ll lead internal and external enablement efforts, ensuring teams and law enforcement customers grasp workflows and deployment concepts.

The role requires strong facilitation, independent delivery of training, and the ability to translate real‑world cases into scalable enablement experiences.

Qualifications

• Proven experience delivering instructor‑led training to professional audiences.
• Experience developing and executing structured training or enablement programs.
• Strong facilitation skills engaging both technical and operational audiences.
• Ability to teach functional workflows and applied technical concepts with credibility.
• Ability to operate independently in front of customers and internal stakeholders.

Responsibilities

• Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.
• Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment.
• Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.
• Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.
• Partner cross‑functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and enablement effectiveness.
• Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.

Skills

Instructor-led training

Curriculum design

Facilitation

Public speaking

Cross-functional collaboration

Education

Bachelor's degree in relevant field

Tools

Learning management systems

Video conferencing platforms

Job description

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle, with particular focus on training delivery, curriculum development, quality assurance, and post-deployment sustainment support.

This role combines program ownership with hands‑on instructor‑led training, ensuring both internal Axon teams and external law enforcement customers can successfully adopt Fusus workflows. Success requires the ability to teach not only platform functionality, but also the technical concepts that underpin effective deployments, while translating real‑world operational use cases into scalable enablement experiences.

The ideal candidate is a strong cross‑functional partner with an operational understanding of Axon Fusus, excellent facilitation skills, and the ability to independently deliver training and enablement. This role is critical in helping customers transition smoothly from deployment to sustainment while maximizing product utilization, operational readiness, and long‑term outcomes.

What You’ll Do

Location

Hybrid. US‑based Axon hub sites (Atlanta, Boston, Scottsdale, or Seattle metro areas)

Travel

Approximately 50%

Reports to

Sr. Director, RTO SaaS Delivery

Key Responsibilities

Adoption & Enablement Program Ownership

• Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.
• Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment.
• Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.
• Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.
• Partner cross‑functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness.
• Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.

Curriculum and Internal Enablement

• Design, maintain, and continuously improve role‑specific curricula for internal stakeholders and customers supporting the Fusus deployment and sustainment lifecycle.
• Standardize learning objectives and delivery approaches to ensure consistent and repeatable training experiences.
• Train deployment teams and internal cross‑functional stakeholders on Fusus functionality, integrations, and deployment considerations.
• Enable internal teams to confidently support implementation, integration, and troubleshooting discussions with customers.

Instructor‑Led Training Delivery

• Deliver high‑quality instructor‑led training to internal teams and external law enforcement customers.
• Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.
• Lead scenario‑based sessions built around real‑world operational use cases.
• Independently deliver routine training without reliance on senior program managers.
• Develop scalable training programs such as recurring webinars, virtual or in‑person seminars, and feature update briefings.

Sustainment, Escalations & Quality Validation

• Serve as a post‑deployment enablement resource supporting customer sustainment and ongoing adoption.
• Act as an escalation point for post‑deployment issues, helping reduce support burden on Project Leaders and deployment teams.

  Qualifications

  Required

  • Proven experience delivering instructor‑led training to professional audiences of more than 50 participants.
  • Experience developing and executing structured training or enablement programs.
  • Strong facilitation skills with the ability to engage both technical and operational audiences.
  • Demonstrated ability to teach functional workflows and applied technical concepts with credibility.
  • Ability to operate independently in front of customers and internal stakeholders.

    Strongly Preferred

    • Background in law enforcement, public safety, emergency management, or similar operational environments.
    • Experience training or supporting public‑sector customers.
    • Experience working with video management systems, real‑time operations centers, or situational awareness platforms.
    • Hands‑on experience supporting technical deployments or integrations in enterprise environments.

    High‑level working knowledge of:

    • IP networking fundamentals
    • RTSP and video streaming concepts
    • DVR/NVR systems and camera infrastructure
    • Network connectivity, ports, firewalls, and bandwidth considerations

    Benefits that Benefit You

    • Competitive salary and 401k with employer match
    • Discretionary paid time off
    • Paid parental leave for all
    • Medical, Dental, Vision plans
    • Fitness Programs
    • Emotional & Mental Wellness support
    • Learning & Development programs
    • Employee Resource Groups (ERGs)
    • And yes, we have snacks in our offices

    Benefits listed herein may vary depending on the nature of your employment and the location where you work.

    Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long‑term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

    Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

    Important Notes

    The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

    Some roles may also require legal eligibility to work in a firearms environment.

    We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [e-mail] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

    Axon's mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

    We are an equal opportunity employer that promotes justice, advances equity and values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.