Senior TPM - Account Integrity & Fraud Prevention

Amazon; Seattle (WA); On-site; USD 149,000 - 201,000; Full time

Job summary

Amazon is seeking a Sr. Technical Program Manager to partner with product, engineering, and applied science teams on controls that shut out fraud, scams, and bots while keeping the customer experience seamless.

The role calls for business acumen and deep technical experience across ML and software engineering. You will own end-to-end delivery of integrity programs, build program cadence, and manage dependencies across identity, seller, customer service, and applied science teams.

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams experience.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

• Own end-to-end delivery of account integrity programs that span multiple engineering and ML teams, from intake and scoping through launch, dial-up, and operational readiness.
• Build and run the program cadence for the organization: status reporting, milestone tracking, and escalation paths.
• Manage cross-organization dependencies with partner teams across identity, seller, customer service, and applied science.
• Drive engineering intake and prioritization. Consolidate requests from across the org, make the tradeoffs visible, and make high judgment decisions
• Define and report the metrics that show whether a program is working, spanning detection and prevention effectiveness, operational health, and attainment against annual goals.
• Support annual and quarterly planning, translating business goals into scoped engineering commitments and defensible resource asks.
• Write the documents that drive decisions: program plans, business reviews, and leadership updates that a director or VP can read once and act on.
• Find and remove systemic sources of delay. Where the process is the bottleneck, redesign it and automate the parts that should not need a person.

Skills

Technical Product/Program Management

Engineering team collaboration

Software development

Technical PM with software eng teams

Cross-functional coordination

Job description

Amazon is seeking a Sr. Technical Program Manager to partner with product, engineering, and applied science teams on controls that shut out fraud, scams, and bots while keeping the customer experience seamless.

The role calls for business acumen and deep technical experience across ML and software engineering. You will own end-to-end delivery of integrity programs, build program cadence, and manage dependencies across identity, seller, customer service, and applied science teams.