Senior Tier III Service Desk Lead - Enterprise IT

NOVA DINE LLC; Scottsdale (AZ); Presencial; USD 120.000 - 170.000; Jornada completa

Descripción de la vacante

NOVA-Dine is seeking a Tier III Service Desk Lead to serve as the senior technical authority for the DES MES-END program across DoD enterprise environments. You will lead complex issue resolution, coordinate with cybersecurity, operations, and customer stakeholders, and drive continuous service improvements.

Responsibilities include architecture assessments, system integration, risk analysis, and development of long-term technology roadmaps while mentoring engineers and ensuring secure, reliable

Formación

• Strong analytical, troubleshooting, and problem-solving skills.
• Demonstrated leadership or management experience.
• Experience supporting enterprise-scale IT service delivery environments.

Responsabilidades

• Provide Tier III service desk leadership and escalation authority.
• Lead resolution of highly complex enterprise infrastructure issues.
• Collaborate with cybersecurity, systems engineering, operations, and program management teams.

Conocimientos

Analytical skills

Troubleshooting

Leadership

Communication

Educación

Bachelor's degree in IT/Engineering/CS

Master's degree in IT/Engineering/CS

Herramientas

ServiceNow

Monitoring tools

Descripción del empleo

NOVA-Dine is seeking a Tier III Service Desk Lead to serve as the senior technical authority for the DES MES-END program across DoD enterprise environments. You will lead complex issue resolution, coordinate with cybersecurity, operations, and customer stakeholders, and drive continuous service improvements.

Responsibilities include architecture assessments, system integration, risk analysis, and development of long-term technology roadmaps while mentoring engineers and ensuring secure, reliable