Senior Tier-3 Service Desk Lead: ITSM & Escalations

Halvik; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Tuition Assistance

Charitable Contribution matching

Job summary

Halvik Corp is seeking an experienced IT professional to lead enterprise desktop engineering and service desk initiatives in support of federal contracts.

You will handle complex incidents, manage identity services, and collaborate across engineering, cybersecurity, and infrastructure teams to ensure rapid resolution and continuous improvement. A Top Secret clearance is preferred and relevant certifications are a plus.

Qualifications

• Associate or Bachelor's degree in IT, CS, or related field.
• 5+ years enterprise desktop engineering or endpoint management experience.
• Experience administering Microsoft 365/Azure, Exchange Online, Teams, SharePoint, and Azure AD/Entra ID.
• Advanced Active Directory with GPO, OU design, and cloud integration.
• Senior/lead ServiceNow technician with ITSM modules configured and troubleshooted.

Responsibilities

• Provide advanced technical services for resolving complex IT issues with elevated permissions.
• Coordinate with engineering, cybersecurity, and infrastructure teams to resolve high-impact incidents and drive root-cause analysis.

Skills

Microsoft 365

Azure services

Active Directory

ServiceNow

PowerShell

ITIL

Security clearance

Education

Associate degree

Bachelor's degree

Job description

Halvik Corp is seeking an experienced IT professional to lead enterprise desktop engineering and service desk initiatives in support of federal contracts.

You will handle complex incidents, manage identity services, and collaborate across engineering, cybersecurity, and infrastructure teams to ensure rapid resolution and continuous improvement. A Top Secret clearance is preferred and relevant certifications are a plus.