Senior IT Program Manager — Service Desk Lead (PMP, ITIL)

Halvik; Washington (District of Columbia); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company matching

Paid holidays & PTO

Job summary

Halvik Corp. is seeking a seasoned IT program manager to oversee centralized service desk operations for a broad federal contract. You will manage incidents, service requests, and cross-functional teams while ensuring compliance with performance measures and deliverables.

Strong leadership and stakeholder communication are essential. The role emphasizes developing project artifacts, schedules, and risk logs, with focus on cost-effective, scalable IT infrastructure and service delivery in a

Qualifications

• BS/BA degree in related field (or equivalent).
• Minimum 8 years of experience, 4 in a supervisory role.
• Experience managing client interactions and providing weekly status updates.
• Strong ability to create and maintain project artifacts (charters, plans, schedules, risk logs, etc.).

Responsibilities

• Monitor and manage all services under the task order for contract compliance and performance.
• Lead enterprise service desk efforts and ensure timely incident and service request resolution.
• Develop infrastructure strategy and service delivery standards for the enterprise.

Skills

Project management

Leadership

Client communication

Education

BS/BA in related field

Tools

MS Project

Job description

Halvik Corp. is seeking a seasoned IT program manager to oversee centralized service desk operations for a broad federal contract. You will manage incidents, service requests, and cross-functional teams while ensuring compliance with performance measures and deliverables.

Strong leadership and stakeholder communication are essential. The role emphasizes developing project artifacts, schedules, and risk logs, with focus on cost-effective, scalable IT infrastructure and service delivery in a