Senior IT Service Desk Lead – Top Secret Clearance

Tetra Tech; Washington (District of Columbia); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Life insurance

STD/LTD

Paid holidays

401(k) match

FSAs

Tuition assistance

Charitable matches

Job summary

Halvik Corp in Washington, DC seeks an experienced Service Desk Manager to oversee day-to-day operations, ensure fast incident resolution, and align with ITIL V4 standards. You will manage Tier 1-3 and VIP support, develop documentation, and drive CSAT improvements.

Candidates should have an AS/AA, 6+ years in service desk roles, and Top Secret clearance eligibility. Halvik offers a comprehensive benefits package and a dynamic, mission-driven work environment that supports federal contracting

Qualifications

• AS/AA degree or equivalent required; BA/BS preferred.
• Minimum 6 years of related experience.
• HDI HDI certified as Support Manager preferred.

Responsibilities

• Oversee day-to-day service desk operations per ITIL V4 standards.
• Manage Tier 1–3 and VIP support; ensure issue resolution and CSAT.
• Develop and maintain support documentation (SOPs, guides, knowledge articles).

Skills

ITIL V4

Incident management

Service desk leadership

VIP support

Documentation best practices

Education

AS/AA degree

BA/BS degree preferred

Tools

HDI Certification: HDI Support Manager

Job description

Halvik Corp in Washington, DC seeks an experienced Service Desk Manager to oversee day-to-day operations, ensure fast incident resolution, and align with ITIL V4 standards. You will manage Tier 1-3 and VIP support, develop documentation, and drive CSAT improvements.

Candidates should have an AS/AA, 6+ years in service desk roles, and Top Secret clearance eligibility. Halvik offers a comprehensive benefits package and a dynamic, mission-driven work environment that supports federal contracting