Senior Tier 2 Technical Support Engineer

Jobtailor; Fort Collins (CO); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking a skilled Technical Support Engineer to diagnose and resolve advanced hardware, software, and network issues within SLAs. You will deploy and configure our software suite and act as a go-to escalation resource for complex problems.

You will mentor Tier 1 colleagues, contribute to a growing knowledgebase, and advocate for AI and automation. Strong collaboration with support, implementation, product, and engineering teams is essential.

Qualifications

• Strong understanding of Windows/SQL Server/ArcGIS Server environments and networking fundamentals.
• Proficiency with diagnostic tools, logs analysis, and remote troubleshooting.
• Experience with ticketing/CRM systems (Zendesk, Jira).

Responsibilities

• Diagnose and resolve advanced hardware, software, and network problems within SLAs.
• Escalate complex technical issues as a senior support resource.
• Deploy and configure our software suite.
• Mentor Tier 1 colleagues and close gaps in the knowledgebase.
• Advocate for AI-driven and automated ways of working.
• Collaborate with support, implementation, product, and engineering teams.

Skills

Windows

SQL Server

ArcGIS Server

Networking

APIs

Product suites

Tools

Zendesk

Jira

Job description

Jobtailor is seeking a skilled Technical Support Engineer to diagnose and resolve advanced hardware, software, and network issues within SLAs. You will deploy and configure our software suite and act as a go-to escalation resource for complex problems.

You will mentor Tier 1 colleagues, contribute to a growing knowledgebase, and advocate for AI and automation. Strong collaboration with support, implementation, product, and engineering teams is essential.