Tier 3 IT Support Engineer | MSP Expert

Jobtailor; Dallas (TX); On-site; USD 65,000 - 93,000; Full time

Job summary

Jobtailor is seeking an experienced IT Support Specialist to diagnose and resolve high‑impact, complex problems, including network outages, server failures, and application malfunctions. You will act as SME and mentor Tier 1/2 staff, guiding incident response and documenting solutions.

You will manage Windows/Linux server environments, VMware/Hyper‑V, AD, and cloud services (Azure, AWS), drive infrastructure upgrades, and contribute to knowledge base and RCA reports for continuous improvement.

Qualifications

• 3 to 5+ years of experience in IT support, Tier 2/3 MSP Service Desk
• Authorized to work in the United States
• Advanced proficiency in Windows and/or Linux operating systems
• Strong understanding of TCP/IP, firewalls, VLANs, and switch configurations
• Experience with Azure, AWS, and VMware
• Proficiency in automation tools (PowerShell or similar)
• Knowledge of Microsoft applications and MSP operations
• Experience as local desk side support
• Ability to handle high-severity outages (HUI)
• Knowledge Base articles and RCA reports
• MCSE preferred or CompTIA Server+/Network+/Security+ or vendor certs

Responsibilities

• Diagnose and resolve high‑impact, complex technical problems including outages and failures
• Manage, configure, and troubleshoot server environments (Windows/Linux) and virtualization platforms
• Investigate persistent issues to identify root causes
• Mentor Tier 1/2 staff and create/update knowledge base articles
• Assist in or lead infrastructure upgrades, migrations, and deployments
• Manage large-scale software deployments and OS imaging (MDT/SCCM)

Skills

analytical skills

conceptual skills

teamwork

mentoring

communication

Tools

PowerShell

VMware

Azure

AWS

Job description

Jobtailor is seeking an experienced IT Support Specialist to diagnose and resolve high‑impact, complex problems, including network outages, server failures, and application malfunctions. You will act as SME and mentor Tier 1/2 staff, guiding incident response and documenting solutions.

You will manage Windows/Linux server environments, VMware/Hyper‑V, AD, and cloud services (Azure, AWS), drive infrastructure upgrades, and contribute to knowledge base and RCA reports for continuous improvement.