Senior Tier-2 Service Desk Engineer (Field & Onsite)

Velocity1; Madison (AL); On-site; USD 42,000 - 65,000; Full time

Job summary

Velocity1 is seeking an Advanced Service Desk Technician to serve as a tier-2 resource for escalated issues, including hardware, networking, and applications. You will coordinate with vendors and client contacts, and may be deployed to field service calls.

The role requires a minimum of 2 years on a service desk, a high school diploma, and certifications such as CompTIA A+ or Net+ are preferred. Occasional onsite work and after-hours on-call rotation may be required, with travel within Velocity1

Qualifications

• High school diploma required; 2+ years on a service desk or similar role.
• Experience with hardware, networking, and applications; able to resolve complex problems.

Responsibilities

• Receive escalated tickets and prioritize for client experience.
• Provide technical support via phone, email, remote or onsite.
• Document tickets and notes in the system for quick access to information.
• Coordinate with vendors and clients for project-related work.
• Occasional onsite support and after-hours on-call rotation.

Skills

Communication

Customer Service

Multitasking

Oral Communication

Problem Solving

Education

High school diploma

CompTIA A+

CompTIA Net+

Tools

Ticketing tool experience

Job description

Velocity1 is seeking an Advanced Service Desk Technician to serve as a tier-2 resource for escalated issues, including hardware, networking, and applications. You will coordinate with vendors and client contacts, and may be deployed to field service calls.

The role requires a minimum of 2 years on a service desk, a high school diploma, and certifications such as CompTIA A+ or Net+ are preferred. Occasional onsite work and after-hours on-call rotation may be required, with travel within Velocity1