Senior Tier 2 Helpdesk Specialist — TS/SCI Clearance

Career Listings

Albuquerque (NM)

On-site

USD 70,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Profit sharing

Tuition assistance

Vision insurance

Job summary

SarelaTech seeks a Sr. Tier 2 Helpdesk Specialist to support a large DoD migration and operations contract in Albuquerque.

The role involves IT service desk support, desktop and endpoint administration, VDI and SIPR client remediation, and adherence to ITSM/ITIL protocols on classified and unclassified systems. The ideal candidate holds an active DoD TS/SCI clearance, IAT II certification, and substantial experience with ticketing systems and complex IT incidents.

Qualifications

High School diploma and 8+ years of relevant experience.
Active DoD TS/SCI clearance at time of consideration.
Current 8140 (formerly 8570), IAT Level II (SEC+ or equivalent) before start date and maintain certification for the DTRA I3TS contract.
Experience with IT customer service including ticketing system usage for SLA adherence.
Ability to meet service levels and targets.

Responsibilities

Troubleshoot, resolve, or escape remote and deskside IT issues.
Resolve connection and imaging issues on classified/unclassified endpoints.
Perform VDI troubleshooting and SIPR thin client remediation.
Deploy and troubleshoot printers and coordinate vendor servicing.
Set up IT equipment for onboarding and perform routine desktop installation tasks.
Conduct root-cause analysis for complex IT incidents.
Coordinate desktop installation projects and maintain deployment dashboards.
Comply with ITSM/ITIL and security protocols; author KBAs and brief leadership.