Senior Tier 2 Helpdesk Specialist - TS/SCI Clearance

Sarela Technology Solutions; Albuquerque (NM); Sur place; USD 99 000 - 104 000; Plein temps

Résumé du poste

Sarela Technology Solutions in Albuquerque, NM, is seeking a Sr. Tier 2 Helpdesk Specialist to support large-scale migration and operations on a DoD contract.

The role includes IT service desk support, endpoint troubleshooting, and cybersecurity defense of data in the DTRA Data Center on classified and unclassified systems. The candidate must hold an active DoD TS/SCI clearance and have ITIL/SEC+ level qualifications, with ticketing and remote desk experience.

Qualifications

• 8+ years of relevant IT experience in a service desk environment.
• Active DoD TS/SCI clearance at time of consideration.
• Two-plus years of IT ticketing system experience and experience with remote desk takeover tools.

Responsabilités

• Troubleshoot, resolve, or escalate remote and deskside IT issues.
• Resolve connection and imaging issues on classified/unclassified endpoints.
• Perform VDI troubleshooting and SIPR thin client remediation.
• Deploy and troubleshoot printers and coordinate vendor servicing.
• Set up IT equipment for new employees and perform routine desktop setups.
• Maintain compliance with ITIL/ITSM processes and document fixes in KBAs.

Connaissances

Customer service

Technical troubleshooting

Remote support

Formation

High School diploma or equivalent

Outils

Ticketing system

Remote access tools

Description du poste

Sarela Technology Solutions in Albuquerque, NM, is seeking a Sr. Tier 2 Helpdesk Specialist to support large-scale migration and operations on a DoD contract.

The role includes IT service desk support, endpoint troubleshooting, and cybersecurity defense of data in the DTRA Data Center on classified and unclassified systems. The candidate must hold an active DoD TS/SCI clearance and have ITIL/SEC+ level qualifications, with ticketing and remote desk experience.