Senior Ticket Operations Manager – Stadium & Events

Oak View Group; Evanston (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

Oak View Group in Evanston, IL, seeks a Ticket Operations Manager to oversee day-to-day ticket operations for athletic events, concerts, and other events at Ryan Field. You will manage events in the ticketing system, supervise staff, and ensure accurate inventory, pricing, and reconciliations with Finance.

The role requires a Bachelor's degree and 3–5 years of ticket operations experience, plus familiarity with major platforms and strong customer service and analytical skills.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3-5 years ticket operations experience in collegiate athletics, professional sports, entertainment, or similar venue.
• Experience with major ticketing platforms (Ticketmaster, Paciolan, SeatGeek, Tickets.com) or similar systems.
• Strong understanding of ticket inventory management, financial reconciliation, and event reporting.
• Experience managing part-time staff or temporary employees.
• Excellent customer service, communication, and organizational skills.
• Strong analytical and problem-solving abilities.
• Proficiency with Microsoft Office, especially Excel.

Responsibilities

• Manage all ticket operations for athletic events, concerts, and special events at Ryan Field.
• Build, configure, and maintain events within the ticketing system, including seating manifests, pricing, ticket types, offers, promotions, and holds.
• Oversee day-to-day ticket office operations, including staffing, scheduling, and training of part-time ticket sellers.
• Ensure accurate ticket inventory management and integrity of ticket allocations.
• Manage ticket sales, complimentary ticket distribution, will call, and credential fulfillment.
• Monitor daily ticket sales and prepare reports for leadership, promoters, and university stakeholders.
• Reconcile ticket sales, cash, credit card transactions, and event settlements with Finance.
• Troubleshoot ticketing issues and provide resolutions for guests and stakeholders.
• Coordinate with Marketing and Event Management to implement promotions and offers.
• Ensure compliance with University, Oak View Group, and platform policies.
• Maintain documentation of inventory, financial transactions, and event reports.
• Provide exceptional customer service and resolve escalated guest concerns.
• Serve as primary contact with ticketing platform provider for operational support.
• Assist with event-day operations and supervising the ticket office.

Skills

Ticket operations experience

Customer service

Analytical skills

Problem solving

Staff supervision

Excel

Education

Bachelor's degree in Sports Management, Business Administration, Hospitality, or related field

Tools

Ticketmaster

Paciolan

SeatGeek

Tickets.com

Job description

Oak View Group in Evanston, IL, seeks a Ticket Operations Manager to oversee day-to-day ticket operations for athletic events, concerts, and other events at Ryan Field. You will manage events in the ticketing system, supervise staff, and ensure accurate inventory, pricing, and reconciliations with Finance.

The role requires a Bachelor's degree and 3–5 years of ticket operations experience, plus familiarity with major platforms and strong customer service and analytical skills.