Senior Testing and Change Management Consultant

Concentrix CVG Customer Management Group Inc.; Nebraska; Hybride; USD 74 000 - 81 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

401(k) retirement plan

Paid time off and holidays

Paid learning days

Résumé du poste

Concentrix CVG Corporation in Omaha, NE is seeking a Senior Testing and Change Management Consultant to provide onsite support for high-priority solution delivery. You will develop test plans, manage change activities, and coordinate cutovers to minimize disruption for customers and teams.

The role requires senior-level experience in testing and change management within customer service or similarly demanding environments, with strong stakeholder management and communication skills.

Qualifications

• 7–15 years of relevant experience in testing, change management, release management, deployment coordination, or related solution delivery roles.
• Strong experience developing and managing comprehensive test plans in complex business or technology environments.
• Proven experience partnering with business stakeholders to support successful solution delivery.

Responsabilités

• Develop, manage, and maintain comprehensive test plans that support successful solution delivery and business readiness.
• Partner with business stakeholders to understand requirements, align testing activities, and ensure solutions meet business needs.
• Lead and coordinate testing across project phases, including planning, execution, tracking, defect management, and stakeholder reporting.
• Support change management activities, including stakeholder communications, training coordination, change impact assessments, and organizational readiness planning.
• Create and execute release and deployment plans that reduce business disruption and support seamless adoption.
• Plan and manage customer-facing cutovers, ensuring teams are aligned and prepared.
• Coordinate cross-functional teams throughout testing, deployment, cutover, and post-release support activities.
• Identify and mitigate implementation risks related to testing gaps, user readiness, business continuity, customer experience, and operational impact.
• Facilitate readiness checkpoints, status meetings, go/no-go discussions, and post-implementation reviews.
• Communicate clearly with stakeholders at all levels to keep teams informed, aligned, and accountable.
• Support adoption by ensuring training, communications, support materials, and transition activities are delivered on time.
• Maintain focus on customer experience and service continuity throughout the lifecycle.

Connaissances

Test planning

Change management

Release management

Stakeholder communications

Leadership

Description du poste

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Senior Testing and Change Management Consultant

Omaha, NE (Onsite – 5 Days a week)

Position Summary The Senior Testing and Change Management Consultant is an onsite contractor role supporting high-priority solution delivery through structured testing, change management, release planning, and customer-facing cutover execution. This role partners closely with business stakeholders and cross-functional teams to develop comprehensive test plans, prepare users for change, and ensure releases are delivered with minimal disruption. The ideal candidate brings senior-level experience in testing and change management within customer support or service-oriented environments where customer experience, operational continuity, and implementation readiness are critical.

Responsibilities

• Develop, manage, and maintain comprehensive test plans that support successful solution delivery and business readiness.
• Partner closely with business stakeholders to understand requirements, align testing activities, and ensure solutions meet business needs.
• Lead and coordinate testing efforts across project phases, including planning, execution, tracking, defect management, and stakeholder reporting.
• Support change management activities, including stakeholder communications, training coordination, change impact assessments, and organizational readiness planning.
• Create and execute release and deployment plans that reduce business disruption and support seamless adoption.
• Plan and manage customer-facing cutovers, ensuring operational teams, support teams, business users, and technology partners are aligned and prepared.
• Coordinate cross-functional teams throughout testing, deployment, cutover, and post-release support activities.
• Identify and mitigate implementation risks related to testing gaps, user readiness, business continuity, customer experience, and operational impact.
• Facilitate readiness checkpoints, status meetings, go/no-go discussions, and post-implementation reviews.
• Communicate clearly with stakeholders at all levels to keep teams informed, aligned, and accountable.
• Support adoption by ensuring training, communications, support materials, and transition activities are delivered on time.
• Maintain focus on customer experience and service continuity throughout the change, release, and deployment lifecycle.

Qualifications

• 7–15 years of relevant experience in testing, change management, release management, deployment coordination, or related solution delivery roles.
• Strong experience developing and managing comprehensive test plans in complex business or technology environments.
• Demonstrated ability to partner with business stakeholders to support successful solution delivery.
• Experience leading change management activities, including stakeholder communications, training coordination, and organizational readiness planning.
• Experience creating and executing release, deployment, and cutover plans that minimize business disruption.
• Proven experience planning and managing customer-facing cutovers, including cross-functional coordination and implementation risk mitigation.
• Strong background in defect tracking, test execution management, issue resolution, and readiness reporting.
• Preferred experience in customer support, customer service, contact center, or other service-oriented environments.
• Strong understanding of how system, process, or operational changes can impact customer experience and business continuity.
• Excellent communication, facilitation, and stakeholder management skills.
• Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
• Ability to work onsite and collaborate effectively with project teams, business users, and leadership.

The base salary for this position is $ 74,250 to $ 80,900 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits available to eligible employees in this role include:

• medical
• dental
• vision insurance
• comprehensive employee assistance program
• 401(k) retirement plan
• paid time off and holidays
• paid learning days

The deadline to apply for this position is: 10/19/2026.

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

#LI-Onsite #Omaha #Nebraska

Location: USA, NE, Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements:

Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.