Senior Territory Manager

Agiliti Health, Inc; Burbank (CA); On-site; USD 111,000 - 166,000; Full time

Benefits offered by this job

Daily Pay

Tuition Reimbursement

Comprehensive Benefits Package

401K match

Up to 3% match on 401K

Job summary

Agiliti in the United States seeks a Senior Territory Manager to support field and maintenance teams and drive adoption of services in a defined region.

You will mentor staff, monitor KPIs, and ensure on-time equipment delivery while educating clients on medical devices and expanding relationships with mid-level management. Travel ~50% and a comprehensive benefits package are offered.

Qualifications

• Bachelor's degree or equivalent work experience.
• Willingness to travel at least 50% of the time, sometimes on short notice.
• Experience in hospital sterile processing or OR environment preferred.
• 5 years of management, sales or customer service experience.
• 2 years CSPD or OR experience preferred.

Responsibilities

• Mentor Service Representatives and Territory Managers in the region.
• Monitor key performance indicators and drive improvements.
• Coordinate pickup and delivery of equipment as needed.
• Deliver educational content on medical devices to clients.
• Collaborate with Divisional Operations to introduce new services.
• Lead onboarding of new clients and establish relationships.
• Develop relationships with mid-level management within client organizations.
• Prepare analyses, surveys and reports for clients.
• Understand contractual provisions and contracting processes.
• Ensure compliance with Customer, Quality and EH&S requirements.
• Collaborate with teams to improve processes and quality of service.
• Coordinate service coverage for unexpected mobile lab or equipment failure.

Skills

Management experience

Sales experience

Customer service experience

Leadership

Team building

Strong communication

Travel readiness

Project coordination

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

Who We Are

At Agiliti, we believe every interaction has the power to change a life. We are a nationwide company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities to ensure quality medical equipment is in the right place at the right time for effective patient care. We value our diversity and celebrate our differences, always seeking diverse backgrounds, ideas and experiences. Make an impact in healthcare and grow your career with Team Agiliti! The Senior Territory Manager supports the field and maintenance teams in delivering quality services to existing clients. They also help introduce Agiliti services to new potential clients in a locally defined area.

What is in It for You?

• The opportunity to make a real impact on patients’ lives.
• Comprehensive Benefits Package.
• Tuition Reimbursement.
• Up to a 3% match on your 401K.
• Make any day a pay day with Daily Pay.

What You Will Do in This Role

• Manage and mentor Service Representatives and Territory Managers in their designated region.
• Monitor key performance indicators.
• Facilitate pickup and delivery of equipment as needed.
• Deliver educational content on medical devices.
• Collaborate with the Divisional Operations Manager in introducing new Agiliti services.
• Lead the onboarding of new clients.
• Develop and maintain customer relationships at departmental and mid-level management levels within the client organization.
• Prepare, complete and review analyses, surveys and reports with and for clients.
• Develop an understanding of contractual provisions, including the decision process involved in contracting maintenance and repair services for each Agiliti client in the region.
• Ensure compliance with Customer, Quality and Environmental Health and Safety requirements.
• Collaborate with various teams to improve processes, find gaps and improve overall quality of service.
• Coordinate service efforts and coverage for unexpected mobile lab or equipment failure as needed.
• Perform other duties as needed.

What You Will Need for This Role

• A bachelor’s degree or equivalent work experience required.
• The ability to travel a minimum of 50% to support business needs, sometimes on short notice.
• Experience and thorough knowledge of hospital’s sterile processing department and operating room environment.
• 5 years of management, sales or customer service experience preferred.
• 2 years of Central Sterile Processing Department (CSPD) or Operating Room (OR) experience preferred.
• General knowledge of assigned region and the client landscape preferred.
• Experience in service delivery logistics and cost efficiencies preferred.
• A valid driver’s license and safe driving record.
• Proven track record in matrix management of geographically dispersed staff.
• Proficiency with Microsoft Word, Excel, PowerPoint and ability to learn company specific programs.
• Certification from International Association of Healthcare Central Service Material Management (IAHCSMM) and Certification Board for Sterile Processing and Distribution, Inc. (CBSPD) preferred, but can be obtained within six months of hire.
• Proven leadership and team building skills.
• Demonstrated ability to organize, prepare, and deliver effective customer presentations.
• The ability to lift and/or move up to 25 pounds.
• Physical abilities include: the ability to operate a computer, to move material around the office, to remain seated for extended periods of time and to constantly communicate with teammates with or without accommodation.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.

In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities.

Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.

Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Benefits

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Primary Job Location: Burbank District Additional Locations (if applicable): Job Title: Senior Territory Manager Company: Agiliti Location City: Burbank Location State: California Pay Range for All Locations Listed: $110,936.02 - $165,865.50 This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site. Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM - Clinical Engineering, Onsite Equipment Management and Rental Services - to ensure patient-ready equipment is in the right place at the right time. More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients. Our nationwide network ensures quick response to customer needs throughout the U.S. We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide.