Senior Teller 1

Benefit Plans Administrative Services, Inc.; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in financial services seeks a Senior Teller to enhance customer experience and oversee branch operations. This role involves training new tellers, managing cash levels, and ensuring compliance with banking regulations. The ideal candidate will bring strong interpersonal skills, a commitment to accuracy, and a proven track record in customer service. Enjoy a competitive salary, comprehensive benefits, and opportunities for professional growth in a supportive workplace that values diversity and integrity. If you are passionate about delivering exceptional service and fostering teamwork, this position is for you.

Benefits

11 Paid Holidays

Paid Vacation

Medical Insurance

Vision Insurance

Dental Insurance

401K with Generous Match

Pension

Tuition Reimbursement

Banking Discounts

Qualifications

• High School Diploma or GED required.
• Three years of teller experience is normally required.

Responsibilities

• Monitor branch service operations and assist less experienced tellers.
• Perform transactions and provide quality customer service.
• Prepare operational and regulatory reports.

Skills

Mathematics

Documentation Skills

Interpersonal Skills

Communication Skills

Leadership Qualities

Attention to Detail

Education

High School Diploma or GED

Job description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

A Senior Teller 1 monitors branch service operations in a small or medium size branch by assisting and training less experienced tellers, overseeing the vault and being responsible for branch cash levels, plus preparing required operational and regulatory reports. These duties will coincide with the responsibility of performing customer transactions on the teller line.

Essential Responsibilities:

• Routinely perform transactions on service line to provide quality customer service and a positive banking experience by handling financial transactions (i.e. cashing checks, handling deposits/withdrawals, etc.) with a professional attitude
• Actively listen for potential sales opportunities to promote specific bank products and services, and refers customers accordingly
• Conduct customer transactions with accuracy and prepare daily balancing within established operational standards
• Oversee and provide guidance to tellers during daily branch service operations to ensure good customer service and adherence to bank procedures
• Balance branch cash and monitor cash levels; order cash from or ship cash to The Federal Reserve when necessary
• Prepare required regulatory, internal and operational reports
• Participate with audits of key branch functions
• May perform duties of a Customer Service Representative as needed
• Maintain knowledge of daily ATM balancing and maintenance, if applicable
• Perform other duties as assigned or directed
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely fashion
• May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels

Qualifications

Education, Training and Requirements:

• High School Diploma or GED required
• Internal product and services knowledge
• All applicants must be 18 years of age or older
• Travel is required to surrounding branches as needed

Skills:

• Accurate and proficient math
• Documentation skills with attention to detail
• Excellent interpersonal and communications skills
• Clear thinking and ability to stay focused
• Thorough knowledge of Bank products
• Demonstrated leadership qualities
• Must be able to consistently demonstrate the Company’s core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility

Experience:

• Three (3) years of teller experience is normally required

Other Job Information

Hours: 37.5 hours/week, rotating Saturday hours

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Minimum

USD $18.25/Hr.
Maximum

USD $24.71/Hr.