Senior Teller

Jobvite, Inc.; Parsons (TN); On-site; USD 18,000 - 23,000; Full time

Job summary

FirstBank in Parsons, TN is seeking a Senior Teller to serve as a lead for Teller staff, handling customer transactions and addressing inquiries while promoting bank services.

The role emphasizes ensuring accuracy, security, and adherence to policies, with back-up support for Teller Manager and opportunities to refer customers to partners for cross-sell.

Qualifications

• High school diploma or the equivalent required.
• Minimum of two years; specific Teller experience required.
• Must be bonded within first six months of employment.

Responsibilities

• Assist customers with transactional needs according to guidelines, brand model and service standards.
• Supervise and maintain daily operational standards (cash drawer security, balance, currency handling, etc).
• Demonstrate knowledge of banking products and digital solutions to educate customers.
• Refer customers to bank partners for cross-sell opportunities.
• Resolve difficult transactions and ensure compliance with bank procedures and confidentiality.

Education

High school diploma or the equivalent

Job description

Position Summary

The Senior Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-sell opportunities as appropriate. The Senior Teller functions as a lead for Teller staff and back-up support for the Teller Manager.

Essential Duties & Responsibilities:

• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Supervise and maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, adequate supplies in teller station, etc.
• Demonstrate advanced knowledge of available products and services, educating customers, as appropriate, on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.
• Recognize customer needs and refer customers to appropriate bank partner(s) for cross- sell or service opportunities.
• Use operational expertise to resolve difficult transactional situations and present solutions.
• Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.
• Produce and analyze branch logs and reports as necessary.
• Function and serve as a back-up support to Teller Manager when needed.
• Work with Teller Manager to lead branch in providing consistent, distinctive service to all customers when delivering the FirstBank experience.
• Practice and foster safe and sound bank procedures among Teller staff, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash controls, teller procedures, etc.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications:

Education

• High school diploma or the equivalent required

Experience

• Minimum of two years; specific Teller experience required

Certifications and Licenses

• Must be bonded within first six months of employment.