Senior Teller

Jobvite, Inc.; Northern (KY); Hybrid; USD 28,000 - 38,000; Full time

Job summary

FirstBank is seeking a Senior Teller to act as a lead for Teller staff and support the Teller Manager. The role focuses on delivering FirstBank service excellence, processing transactions, and assisting with customer inquiries.

The Senior Teller will supervise daily operations, ensure cash handling accuracy, and promote bank products and digital solutions to customers. Strong adherence to bank policies and risk controls is essential for this customer-facing role.

Qualifications

• High school diploma or the equivalent required.
• Minimum of two years; specific Teller experience required.
• Must be bonded within first six months of employment.

Responsibilities

• Assist customers with transactional needs according to guidelines and service standards.
• Supervise and maintain daily operational standards, including cash drawer and security procedures.
• Educate customers on bank products and digital solutions like mobile and online banking.
• Refer customers to bank partners for cross-sell opportunities.
• Resolve difficult transactional situations with practical solutions.
• Follow bank procedures and confidentiality guidelines to mitigate risk.

Skills

Customer service

Supervision

Banking operations

Regulatory compliance

Cross-selling

Education

High school diploma

Job description

Position Summary

The Senior Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-sell opportunities as appropriate. The Senior Teller functions as a lead for Teller staff and back-up support for the Teller Manager.

Essential Duties & Responsibilities:

• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Supervise and maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, adequate supplies in teller station, etc.
• Demonstrate advanced knowledge of available products and services, educating customers, as appropriate, on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.
• Recognize customer needs and refer customers to appropriate bank partner(s) for cross- sell or service opportunities.
• Use operational expertise to resolve difficult transactional situations and present solutions.
• Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.
• Produce and analyze branch logs and reports as necessary.
• Function and serve as a back-up support to Teller Manager when needed.
• Work with Teller Manager to lead branch in providing consistent, distinctive service to all customers when delivering the FirstBank experience.
• Practice and foster safe and sound bank procedures among Teller staff, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash controls, teller procedures, etc.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications:

Education

• High school diploma or the equivalent required

Experience

• Minimum of two years; specific Teller experience required

Certifications and Licenses

• Must be bonded within first six months of employment.