Senior Teller

FirstBank; Parsons (TN); On-site; USD 34,000 - 42,000; Full time

Job summary

FirstBank in Parsons, TN is seeking a Senior Teller to serve as a lead for Teller staff and back-up for the Teller Manager.

The role emphasizes service excellence, processing transactions, answering inquiries, and recognizing cross-sell opportunities while protecting the bank through adherence to procedures and risk controls.

Qualifications

• Minimum of two years teller experience.
• Must be bonded within first six months of employment.

Responsibilities

• Assist customers with transactional needs according to established guidelines.
• Supervise daily operational standards including cash drawer security and balancing.
• Educate customers on banking products and digital solutions.
• Refer customers to bank partners for cross-sell opportunities.
• Maintain confidentiality and comply with bank procedures and risk controls.

Skills

Cash handling

Customer service

Team leadership

Education

High school diploma or equivalent

Job description

Position Summary The Senior Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-sell opportunities as appropriate. The Senior Teller functions as a lead for Teller staff and back-up support for the Teller Manager.

• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Supervise and maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, adequate supplies in teller station, etc.
• Demonstrate advanced knowledge of available products and services, educating customers, as appropriate, on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.
• Recognize customer needs and refer customers to appropriate bank partner(s) for cross- sell or service opportunities.
• Use operational expertise to resolve difficult transactional situations and present solutions.
• Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.
• Produce and analyze branch logs and reports as necessary.
• Function and serve as a back-up support to Teller Manager when needed.
• Work with Teller Manager to lead branch in providing consistent, distinctive service to all customers when delivering the FirstBank experience.
• Practice and foster safe and sound bank procedures among Teller staff, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash controls, teller procedures, etc.
• Regular and reliable attendance.
• Perform other duties as assigned.

Description

Position Summary The Senior Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-sell opportunities as appropriate. The Senior Teller functions as a lead for Teller staff and back-up support for the Teller Manager.

• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Supervise and maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, adequate supplies in teller station, etc.
• Demonstrate advanced knowledge of available products and services, educating customers, as appropriate, on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.
• Recognize customer needs and refer customers to appropriate bank partner(s) for cross- sell or service opportunities.
• Use operational expertise to resolve difficult transactional situations and present solutions.
• Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.
• Produce and analyze branch logs and reports as necessary.
• Function and serve as a back-up support to Teller Manager when needed.
• Work with Teller Manager to lead branch in providing consistent, distinctive service to all customers when delivering the FirstBank experience.
• Practice and foster safe and sound bank procedures among Teller staff, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash controls, teller procedures, etc.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma or the equivalent required

Experience

• Minimum of two years; specific Teller experience required

Certifications and Licenses

• Must be bonded within first six months of employment.

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.