Senior Telephony Engineer—Java/API Lead

American Family Insurance Agency Staff; Madison (WI); On-site; USD 99,000 - 167,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

401(k) contribution

Pension plan

Paid time off (23 days accrued annually)

Student loan repayment program

Job summary

A major insurance provider is seeking a candidate to collaborate across divisions, supporting and maintaining telephony systems while providing leadership in Java and API development. The role includes analyzing system specifications, conducting testing, and ensuring adherence to development standards. Ideal applicants will have experience with customer-driven solutions and strong software development skills, with preferred familiarity in telephony and Genesys systems. Competitive compensation and comprehensive benefits offered.

Qualifications

• Experience in providing customer-driven solutions and technical support.
• Proven ability in Java and API development.
• Comfortable communicating complex technical information.

Responsibilities

• Analyze high-level system specifications and requirements.
• Convert information into low-level specifications and design plans.
• Conduct system testing and development walkthroughs.

Skills

Java application architecture

API development

Customer service solutions

System development life cycle (SDLC)

Integration technologies

Tools

Genesys

Cloud technologies

Job description

A major insurance provider is seeking a candidate to collaborate across divisions, supporting and maintaining telephony systems while providing leadership in Java and API development. The role includes analyzing system specifications, conducting testing, and ensuring adherence to development standards. Ideal applicants will have experience with customer-driven solutions and strong software development skills, with preferred familiarity in telephony and Genesys systems. Competitive compensation and comprehensive benefits offered.