Senior Telephony Engineer

Hispanic Alliance for Career Enhancement; Madison (WI); On-site; USD 99,000 - 167,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

401(k) contribution

Paid holidays and time off

Student loan repayment program

Paid-family leave

Job summary

The Hispanic Alliance for Career Enhancement in Madison, Wisconsin is seeking a skilled candidate to deliver and maintain telephony systems. This role requires hands-on experience with Node.js, Java, and API development. Key responsibilities include analyzing system specifications and ensuring high-quality software development.

In addition, we offer comprehensive benefits including medical, dental, vision, 401(k), and paid time off, along with solid job support for personal and professional growth.

Qualifications

• Minimum of 3 years experience with Node.js.
• Demonstrated experience in Java and API development.
• Solid knowledge of systems development life cycle (SDLC).

Responsibilities

• Analyzes high-level system specifications and requirements.
• Provides appropriate documentation for design decisions.
• Ensures software development meets quality and security standards.

Skills

Node.js

Java development

API development

Genesys experience

Cloud experience

Complex software development

Job description

This role collaborates with teams across the division to deliver, support, and maintain telephony systems and the applications that enable critical business operations. It requires hands‑on Node.JS, Java and API development experience and is responsible for designing and building moderate to complex solutions, while providing technical guidance and leadership for assigned telephony platforms and integrations.

Position Compensation Range:

$99,000.00 - $167,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

This position will consider H1 Visa Transfers and possibly sponsorship for F1 / STEM OPT as well.

Primary Accountabilities

• Analyzes high level system specifications, system requirements and/or use cases.
• Converts information into low level specifications and system design plan.
• Understands and identifies system dependencies.
• Provides appropriate documentation for design decisions, estimating assumptions, code modules, and performance metrics as required by organization standards.
• Defines, conducts, and/or participates in testing (i.e. unit, system integration).
• Prepares, leads and/or participates in development walkthroughs.
• Collaborates with others regarding effectiveness of systems flow, data usage and manual or automated processes to verify requirements.
• Ensures software development meets standards for programming, design, performance, quality, and security. Identifies and recommends areas for improvement in planning, design, development, and testing.

Specialized Knowledge & Skills Requirements

• Node.js experiencerince the absolutley must have to be succesful at this postion. Candidate sneed a moinimum of 3years expeirence with heavy Node.js.
• Must have demonstrated experience of Java application, Node.JS and API development standards.
• Preferred qualifications include prior experience with Genesys, Cloud experience, and telephony experience.
• Demonstrated experience communicating technical information.
• Demonstrated experience developing complex software/systems using one or more programming language.
• Demonstrated experience establishing, using and supporting integration and communications technologies between applications, databases and technology platforms.
• Demonstrated experience analyzing and estimating project size and work efforts for software solutions.
• Demonstrated experience writing and modeling application system design and program specifications.
• Solid knowledge and understanding of systems development life cycle (SDLC).
• Solid Knowledge and understanding of integration and migration strategies and technologies.

Additional Information

Selected Candidate will be required to attain 3 Genesys Certifications within 6 months upon hire date.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.