Senior Telephony Engineer

American Family Insurance Agency Staff; Madison (WI); Sur place; USD 99 000 - 167 000; Plein temps

Avantages offerts par ce poste

Comprehensive medical, dental, and vision benefits

401(k) contribution

Pension plan

Paid time off (23 days accrued annually)

Student loan repayment program

Résumé du poste

A major insurance provider is seeking a candidate to collaborate across divisions, supporting and maintaining telephony systems while providing leadership in Java and API development. The role includes analyzing system specifications, conducting testing, and ensuring adherence to development standards. Ideal applicants will have experience with customer-driven solutions and strong software development skills, with preferred familiarity in telephony and Genesys systems. Competitive compensation and comprehensive benefits offered.

Qualifications

• Experience in providing customer-driven solutions and technical support.
• Proven ability in Java and API development.
• Comfortable communicating complex technical information.

Responsabilités

• Analyze high-level system specifications and requirements.
• Convert information into low-level specifications and design plans.
• Conduct system testing and development walkthroughs.

Connaissances

Java application architecture

API development

Customer service solutions

System development life cycle (SDLC)

Integration technologies

Outils

Genesys

Cloud technologies

Description du poste

Overview

This role collaborates with teams across the division to deliver, support, and maintain telephony systems and the applications that enable critical business operations. It requires hands-on Java and API development experience and is responsible for designing and building moderate to complex solutions, while providing technical guidance and leadership for assigned telephony platforms and integrations.

Position Compensation

Position Compensation Range: $99,000.00 - $167,000.00

Pay Type: Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

This position will consider H1 Visa Transfers and possibly sponsorship for F1 / STEM OPT as well.

Primary Accountabilities

• Analyzes high level system specifications, system requirements and/or use cases.
• Converts information into low level specifications and system design plan.
• Understands and identifies system dependencies.
• Provides appropriate documentation for design decisions, estimating assumptions, code modules, and performance metrics as required by organization standards.
• Defines, conducts, and/or participates in testing (i.e. unit, system integration).
• Prepares, leads and/or participates in development walkthroughs.
• Collaborates with others regarding effectiveness of systems flow, data usage and manual or automated processes to verify requirements.
• Ensures software development meets standards for programming, design, performance, quality, and security. Identifies and recommends areas for improvement in planning, design, development, and testing.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience of Java application architecture and API development standards.
• Preferred qualifications include prior experience with Genesys, Cloud experience, and telephony experience.
• Demonstrated experience communicating technical information.
• Demonstrated experience developing complex software/systems using one or more programming language.
• Demonstrated experience establishing, using and supporting integration and communications technologies between applications, databases and technology platforms.
• Demonstrated experience analyzing and estimating project size and work efforts for software solutions.
• Demonstrated experience writing and modeling application system design and program specifications.
• Solid knowledge and understanding of systems development life cycle (SDLC).
• Solid knowledge and understanding of integration and migration strategies and technologies.

Additional Information

• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Sponsorship will not be considered for this position unless specified in the posting.
• Selected Candidate will be required to attain 3 Genesys Certifications within 6 months upon hire date.

Benefits

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

Equal Opportunity & Accommodation

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.

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