Senior Telephony Engineer

American Family Insurance; Madison (WI); Hybrid; USD 99,000 - 167,000; Full time

Benefits offered by this job

Relocation assistance

New employee orientation

Job summary

American Family Insurance in Madison, WI seeks a software engineer to design, develop, and lead the delivery of moderate to complex business applications. The role emphasizes Node.js, Java, API development, and scalable integrations, with guidance across teams in alignment with business needs.

You will collaborate within a flexible office/home model, with relocation support for eligible candidates and sponsorship considerations.

Qualifications

• Demonstrated experience in building and maintaining scalable, secure APIs.
• Experience with Java and Node.js for application development and integration.
• Ability to analyze high-level specifications and translate to design and code.
• Experience providing technical guidance and leading development efforts.

Responsibilities

• Design, develop, and maintain moderate to complex business applications.
• Provide technical guidance and leadership for assigned applications.
• Analyze system specifications and translate to low-level design and implementation plans.
• Develop, document, and test APIs and integration points.
• Ensure software meets standards for performance, quality, and security.

Skills

Node.js

Java

API development

Technical leadership

System analysis

Documentation

Testing (unit/integration)

Tools

Genesys Cloud

REST API development

Job description

This position collaborates with others in the division to provide and maintain applications that meet business needs. Responsible for software design and development for moderate to complex business solutions, providing technical guidance and leadership for specific applications.

Position Compensation Range

$99,000.00 - $167,000.00

Pay Rate Type

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. This will consider H1 visa transfers and sponsorship.

Primary Accountabilities

• Node.js experince is absolutley a must have to be succesful at this role. Canaidates need to have at least 3years of heavy Node.js experience.
• Must have demonstrated experience of Java application, Node.JS and API development standards.
• Analyzes high level system specifications, system requirements and/or use cases.
• Converts information into low level specifications and system design plan.
• Understands and identifies system dependencies.
• Provides appropriate documentation for design decisions, estimating assumptions, code modules, and performance metrics as required by organization standards.
• Defines, conducts, and/or participates in testing (i.e. unit, system integration).
• Prepares, leads and/or participates in development walkthroughs.
• Collaborates with others regarding effectiveness of systems flow, data usage and manual or automated processes to verify requirements.
• Ensures software development meets standards for programming, design, performance, quality, and security. Identifies and recommends areas for improvement in planning, design, development, and testing.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Preferred experience with Genesys Cloud, including configuration, integrations, and day-to-day platform support.
• Java development experience building and supporting scalable, maintainable applications and experience building and evolving scalable Java-based platforms
• Demonstrated experience designing, developing, and maintaining secure, scalable APIs with strong integration and documentation practices.
• Basic knowledge and understanding of application architecture, design alternatives, and development standards.
• Demonstrated experience communicating technical information.
• Demonstrated experience developing complex software/systems using one or more programming language.
• Demonstrated experience establishing, using and supporting integration and communications technologies between applications, databases and technology platforms.
• Demonstrated experience analyzing and estimating project size and work efforts for software solutions.
• Demonstrated experience writing and modeling application system design and program specifications.
• Solid knowledge and understanding of systems development life cycle (SDLC).
• Solid Knowledge and understanding of integration and migration strategies and technologies.

Licenses

Candidates must be able to acquire 3 Genesys Certifications within 6 months of employment.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not Applicable.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783.

Candidates must reside within a 50-mile radius of the of the Madison, Wi HQ location.

Internal Candidates are encouraged to apply and should review the internal mobility guidelines for the Hybrid Policy reference guide for more information on potential relocation.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.