Senior Telephonic Financial Counseling Manager

NYC Health + Hospitals; New York (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

NYC Health + Hospitals seeks a supervisor for the Telephonic Financial Counseling team to oversee day-to-day operations, monitor call flows, and ensure efficient financial counseling for uninsured or underinsured patients. You will supervise managers, build reporting templates, and coordinate with departments to optimize workflow.

The role emphasizes training, performance monitoring, and adherence to policies while maintaining patient-centered service across NYC’s health system.

Qualifications

• Master’s or Bachelor’s degree with health care experience.
• Equivalent combination of education, training and experience acceptable.
• Experience in health care settings preferred.

Responsibilities

• Supervise Telephonic Financial Counseling team.
• Monitor inbound/outbound calls and queues; report metrics.
• Support managers in daily operations of counseling team.
• Develop templates and tools to track progress and decisions.
• Coordinate with hospital departments for process improvement.

Skills

Customer service

Staff supervision

Training staff

Communication skills

Education

Master’s Degree

Bachelor’s Degree

High School diploma or equivalent

Tools

EPIC

PeopleSoft

Cisco Finesse

Job description

NYC Health + Hospitals seeks a supervisor for the Telephonic Financial Counseling team to oversee day-to-day operations, monitor call flows, and ensure efficient financial counseling for uninsured or underinsured patients. You will supervise managers, build reporting templates, and coordinate with departments to optimize workflow.

The role emphasizes training, performance monitoring, and adherence to policies while maintaining patient-centered service across NYC’s health system.