Senior Telecoms Operations Manager

Placements24; The Islands (MS); Hybrid; USD 110,000 - 180,000; Full time

Benefits offered by this job

Executive salary

Hybrid work model

Medical benefits

Retirement plan

Career advancement

Job summary

Placements24 is seeking an experienced Senior Telecoms Operations Manager to oversee the day-to-day operations of our client's telecommunications network in a hybrid role. You will lead a team responsible for network monitoring, incident management, and service delivery, ensuring maximum uptime and SLAs.

The ideal candidate has at least 8 years in telecoms operations, strong leadership, and a strategic approach to optimizing network performance.

Qualifications

• Bachelor's degree in Telecommunications or related field.
• 8+ years of telecoms operations management experience.
• Proven leadership of technical teams in demanding environments.
• Strong knowledge of network technologies, OSS, and service assurance.
• Experience with ITIL frameworks is highly desirable.

Responsibilities

• Lead telecoms operations team to drive high performance and continuous improvement.
• Oversee daily network operations, monitoring, incident response, and problem management.
• Develop and implement operational procedures to meet SLAs.
• Manage vendor relationships and outsourced services performance.
• Drive network optimization, capacity planning, and cost reduction initiatives.
• Ensure compliance with industry standards and regulatory requirements.

Skills

Network management

Leadership

Incident management

OSS knowledge

ITIL

Strategic planning

Education

Bachelor's degree in Telecommunications

Engineering

Business administration

Tools

OSS

Job description

About the Role

Our client is seeking an experienced Senior Telecoms Operations Manager to oversee their operational activities in Paarl . This hybrid role involves managing the day-to‑day operations of the company's telecommunications network, ensuring maximum uptime and service quality. You will lead a team of operational staff, responsible for network monitoring, incident management, and service delivery. The ideal candidate has a proven track record in managing complex operational environments within the telecoms industry , excellent leadership skills, and a strategic approach to optimizing network performance and efficiency. This role requires a balance of strategic oversight and hands‑on management.

Key Responsibilities

• Manage and lead the telecoms operations team, fostering a culture of high performance and continuous improvement.
• Oversee the daily operations of the telecommunications network, including monitoring, incident response, and problem management.
• Develop and implement operational procedures and best practices to ensure service level agreements (SLAs) are met.
• Manage vendor relationships and ensure the performance and delivery of outsourced services.
• Drive initiatives for network optimization, capacity planning, and cost reduction within the operations department.
• Ensure compliance with industry standards and regulatory requirements for network operations.

Requirements

• Bachelor's degree in Telecommunications, Engineering, Business Administration, or a related field.
• Minimum of 8 years of experience in telecoms operations management , with a focus on network infrastructure.
• Proven leadership experience managing technical teams in a demanding operational environment.
• Strong understanding of network technologies, service assurance, and operational support systems (OSS).
• Excellent problem-solving, decision-making, and strategic planning abilities.
• Experience with ITIL frameworks and methodologies is highly desirable.

Benefits

• Executive-level salary and performance-based incentives.
• Hybrid work model offering flexibility and on‑site collaboration.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with employer contributions.
• Significant opportunities for career advancement within a growing telecoms company .