Senior Telecommunications Analyst

TCH Medical Center; Town of Texas (WI); On-site; USD 75,000 - 105,000; Full time

Job summary

TCH Medical Center is seeking a Senior Telecommunications Analyst to design, implement, monitor, and administer hospital telecommunications systems in a fast-paced healthcare setting.

The role covers hardware and capacity planning, systems administration, performance monitoring, and problem resolution, with opportunities for leadership and cross-team collaboration. On-call coverage and continuous learning are emphasized to stay current with industry practices.

Qualifications

• High school diploma or GED required.
• Bachelor's degree with coursework in telecommunications, networking, or computer science preferred.
• 5 years of experience in an enterprise-level telecommunications environment required.
• Bachelor's degree may substitute for 4 years of experience preferred.

Responsibilities

• Designs, implements, and documents advanced telecommunications systems and applications.
• Recommends new systems and upgrades, defines ACD/IVR and auto-attendant needs.
• Coordinates implementation, testing, end-user training, and project management for new services or equipment.
• Performs day-to-day administration of telecommunications systems, including hardware installation and monitoring.
• Troubleshoots complex hardware and software issues, applies upgrades and patches, and enforces security standards.
• Provides project and application support by leading troubleshooting, coordinating with vendors, and completing tasks within scope.
• Supports customers through communication, issue investigation, timely resolution, cross-team collaboration, and third-level support.
• Prepares project time and cost estimates, mentors junior staff, and provides on-call and crisis support.
• Stays current on technology by pursuing training, certifications, and industry best practices.

Education

Bachelor's degree with coursework in telecommunications, networking, or computer science

High school diploma or GED

Job description

We're searching for a Senior Telecommunications Analyst who supports complex telecommunications systems in a fast-paced healthcare environment. This role you'll design, implement, monitor, maintain and administer software and hardware on hospital telecommunications systems. You'll perform hardware and capacity planning, systems administration, performance monitoring, system management, and problem resolution in a technologically advanced environment.

Think you've got what it takes?

Job Duties & Responsibilities

• Designs, implements, and documents advanced telecommunications systems and applications
• Recommends new systems and upgrades, establishes technical and administrative requirements, and helps define ACD, IVR, and auto-attendant needs
• Coordinates implementation, testing, end-user training, and, when needed, project management for new services or equipment
• Performs day-to-day administration of telecommunications systems, including hardware installation, configuration, system monitoring, and checklist oversight
• Troubleshoots complex hardware and software issues, performs root cause analysis, applies upgrades and patches, and helps enforce platform security standards
• Provides project and application support by leading troubleshooting efforts, coordinating with vendors, documenting systems, and completing assigned tasks within agreed time frames
• Supports customers through clear communication, issue investigation, timely resolution, cross-team collaboration, and third-level technical support
• Prepares project time and cost estimates, mentors junior staff on processes and deliverables, and provides on-call, after-hours, and crisis support
• Stays current on technology by pursuing training, certifications, cross-training opportunities, and industry best practices

Skills & Qualifications

• High school diploma or GED required
• Bachelor's degree with coursework in telecommunications, networking, or computer science preferred
• 5 years of experience in an enterprise-level telecommunications environment required
• Bachelor's degree may substitute for 4 years of experience preferred