Senior Telecom Service Delivery Project Manager

Lightpath; Town of Oyster Bay (NY); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Yearly bonus program

401k matching

Job summary

Lightpath is seeking a Senior Project Manager, Service Delivery in New York State to lead customer implementations from order receipt through service activation, coordinating cross-functional teams and maintaining clear customer communications. You will own project outcomes, track milestones, manage scope and risks, escalate issues when needed, and ensure delivery on time and to customer expectations.

Required: 5+ years in telecommunications, 3+ years in project management or service delivery;

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 5+ years of telecommunications industry experience.
• 3+ years of project management, implementation, or service delivery experience.
• Experience managing customer-facing telecommunications projects.
• Proficiency with project management tools and methodologies.
• PMP certification preferred.
• Salesforce and Netcracker experience preferred.

Responsibilities

• Manage multiple customer implementation projects from initiation through service activation.
• Serve as the primary point of contact for customers and internal stakeholders.
• Develop and maintain project plans, schedules, milestones, and status reports.
• Lead project meetings and communicate progress, risks, issues, and action plans.
• Coordinate activities across Sales, Engineering, Operations, Vendors, and Customers.
• Manage project scope, change requests, dependencies, and customer expectations.
• Escalate issues when necessary and drive timely resolution.
• Coordinate order fulfillment and implementation activities to ensure successful service delivery.
• Monitor project milestones, SLAs, and key performance indicators.
• Maintain accurate project documentation and reporting.
• Identify process improvement opportunities that improve delivery performance and customer experience.
• Ensure compliance with established project management and operational standards.
• Maintain a working knowledge of telecommunications services, products, and implementation processes.
• Partner with technical teams to support solution deployment and issue resolution.
• Assist in identifying implementation risks and developing mitigation strategies.
• Strong project management, scheduling, and organizational skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer relationship and stakeholder management skills.
• Effective problem-solving and decision-making abilities.
• Working knowledge of telecommunications services and implementation practices.

Skills

Project management

Communication

Leadership

Cross-functional coordination

Education

Bachelor's degree or equivalent

Tools

Salesforce

Netcracker

PM tools

Job description

Lightpath is seeking a Senior Project Manager, Service Delivery in New York State to lead customer implementations from order receipt through service activation, coordinating cross-functional teams and maintaining clear customer communications. You will own project outcomes, track milestones, manage scope and risks, escalate issues when needed, and ensure delivery on time and to customer expectations.

Required: 5+ years in telecommunications, 3+ years in project management or service delivery;