Senior Telecom Provisioning Analyst (Remote)

Collins Aerospace; Santa Isabel (PR); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

Parental leave

Flexible work schedules

Educational assistance

Job summary

RTX is seeking a Telecom Sr. Analyst to support provisioning, coordination, and lifecycle management of telecom circuits and services across RTX. The role works with carriers, Infrastructure and WAN Engineering to ensure accurate ordering, tracking, documentation, and maintenance of telecommunications services.

You will contribute to telecom initiatives and uphold operational reliability. Based in Santa Isabel, Puerto Rico, the position is remote with collaboration across internal teams and

Qualifications

• University degree or equivalent with at least 2 years relevant experience.
• Experience with carriers and carrier portals.
• Experience with SharePoint or ServiceNow.

Responsibilities

• Coordinate with carriers to obtain circuit quotes, submit orders, and track delivery and activation timelines.
• Maintain accurate circuit information in carrier portals and internal systems.
• Process and monitor disconnect requests through completion.
• Partner with Telecom Provisioning team members to support telecom projects and business unit requirements.
• Use TEM systems to validate telecom inventory and expenses; communicate order status and timelines to stakeholders.
• Support troubleshooting of routine provisioning issues with carriers and internal teams as needed.
• Maintain complete documentation to support compliance, audits, and internal standards.
• Provide regular updates into RTX tracking tools ServiceNow and M365 SharePoint.

Skills

Carrier portals experience

Telecom coordination

Verbal and written communication

Education

University Degree or equivalent

Tools

SharePoint

ServiceNow

Job description

RTX is seeking a Telecom Sr. Analyst to support provisioning, coordination, and lifecycle management of telecom circuits and services across RTX. The role works with carriers, Infrastructure and WAN Engineering to ensure accurate ordering, tracking, documentation, and maintenance of telecommunications services.

You will contribute to telecom initiatives and uphold operational reliability. Based in Santa Isabel, Puerto Rico, the position is remote with collaboration across internal teams and