Senior Telecom & Contact Center Systems Engineer

Flagstar Bank; United States; On-site; USD 85,000 - 141,000; Full time

Job summary

Flagstar Bank in Troy, MI seeks a Sr. Telecommunications Engineer to manage day-to-day support and monitoring of telephony and contact center systems, handling complex projects under limited supervision.

The role emphasizes planning, architecture design, and engineering for data and voice communications, with guidance to junior staff and collaboration across teams. Strong problem-solving and documentation skills are essential.

Qualifications

• High School Diploma required.
• 6+ years of telecom engineering experience.
• Proficiency in Microsoft Telephony, Dynamics Contact Center, collaboration systems, recording and workforce management, and Telco routing.

Responsibilities

• Plans, forecasts, implements, and identifies resource requirements for telephony systems and contact centers of moderate to high complexity.
• Integrates communication architectures, topologies, hardware, software, transmission and signaling links into complete network configurations.
• Monitors telephony and contact center systems health and tunes performance for improvement.
• Develops processes, procedures, automation/monitoring, and deployment tools.
• Defines issues and creates integrated solutions within a broad technical and business context.

Skills

Telephony systems

Dynamics Contact Center

Collaboration tools

Workforce management

Telco routing

Education

High School Diploma

Undergraduate Degree in CS/IS/Engineering or related field

Tools

PBX/VoIP

Job description

Flagstar Bank in Troy, MI seeks a Sr. Telecommunications Engineer to manage day-to-day support and monitoring of telephony and contact center systems, handling complex projects under limited supervision.

The role emphasizes planning, architecture design, and engineering for data and voice communications, with guidance to junior staff and collaboration across teams. Strong problem-solving and documentation skills are essential.