Senior Telecommunication Engineer, Voice & Contact Center

Flagstar Bank; Troy (MI); On-site; USD 85,000 - 141,000; Full time

Job summary

Flagstar Bank is seeking a Sr. Telecommunications Engineer in Troy, MI to oversee day-to-day support and monitoring of telephony and contact center systems. The role involves data and voice engineering tasks, with moderate to high complexity projects.

Responsibilities include planning resource requirements, designing architectures, monitoring system health, and mentoring junior staff, while coordinating with audit and risk teams during incidents.

Qualifications

• Education: High School Diploma is required.
• 6+ years of telecom engineering experience.
• Proficient in Microsoft Telephony and Dynamics Contact Center systems, collaboration systems and endpoints, recording and workforce management systems, and Telco and routing.

Responsibilities

• Plans, forecasts, implements, and identifies resource requirements for telephony systems and contact centers of moderate to high complexity.
• Integrates and schematically depicts communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.
• Monitors telephony and contact center systems health, performs system tuning and makes recommendations for improvement.
• Performs complex tasks with regards to the development of processes, procedures, automation/monitoring/ deployment of tools.
• Defines and discerns key aspects of a problem and develops an integrated solution within a broad technical and business context of significant impact.
• Primary contributor to planning, architecture design and engineering, as well as some data systems.
• Evaluates new products, performs problem resolution and assists in the development and documentation of technical standards and interface applications.

Skills

Telecom engineering

Data and voice

PBX/VoIP

Project management

Documentation

Education

High School Diploma

Undergraduate Degree in CS/Engineering

Tools

Microsoft Telephony

Dynamics Contact Center

Workforce Management

Job description

Flagstar Bank is seeking a Sr. Telecommunications Engineer in Troy, MI to oversee day-to-day support and monitoring of telephony and contact center systems. The role involves data and voice engineering tasks, with moderate to high complexity projects.

Responsibilities include planning resource requirements, designing architectures, monitoring system health, and mentoring junior staff, while coordinating with audit and risk teams during incidents.