Senior Technology Trainer - Legal Tech & Learning Leader

McDermott; Los Angeles (CA); Hybrid; USD 102.000 - 130.000; Vollzeit

Zusammenfassung

McDermott Will & Schulte is seeking a Senior Technology Trainer to design and deliver general and legal-specific training for our personnel using classroom, eLearning, and online forums. This role ensures staff understand software tools to perform their jobs efficiently.

The ideal candidate has 5+ years of related experience, strong communication and presentation skills, and expertise with MS365, LMS, and eLearning software.

Qualifikationen

• Excellent written and verbal communication skills.
• Excellent analytical skills.
• Strong motivational and presentation skills.
• Strong organizational skills.
• Advanced knowledge of MS365 Suite.
• Advanced knowledge of eLearning software, including video creation and online training tools.
• Advanced knowledge of desktop productivity and document management software.
• Experience with a Learning Management System.
• Experience with GenAI tools and platforms.
• Experience with macOS preferred.
• Ability to work effectively in a fast-paced and changing environment.
• Ability to work flexible and/or fluctuating work hours.
• Ability to work independently and under own direction and initiative.
• Ability to learn new concepts and skills quickly.

Aufgaben

• Analyze trends and user feedback to understand training needs
• Design, promote, and evaluate technology training and orientation programs to meet user needs
• Deliver in-person and virtual training designed to motivate participants, encourage engagement, and increase productivity, adapting training style as needed; includes new hire onboarding training and follow up, regional training, and customized training for practice groups, departments, teams, and individuals
• Troubleshoot and provides end user support related to software issues; tracks and resolves tickets in the IT Help Desk ticketing system based on internal resolution guidelines
• Create and maintain training materials, including outlines, reference guides, tips, visual aids, eLearning, communications, and course invitations
• Maintain firm-wide and regional office training schedules
• Work with IT and administrative leadership to identify training priorities and strategies
• Manage course sessions and user progress/attendance in the Firm’s Learning Management System (LMS)
• Analyze training program feedback, establish quality benchmarks, and develop improvement strategies
• Prepare training progress reports and summarize findings for team management
• Collaborate with IT teams to evaluate and test system upgrade functionality
• Collaborate with other IT teams on special projects as needed
• Assist with coaching, mentoring and leading team members as needed

Kenntnisse

Communication skills

Analytical skills

Presentation skills

Organizational skills

MS365

eLearning tools

Desktop productivity

LMS experience

GenAI tools

macOS knowledge

Fast-paced environment

Flexible hours

Independent work

Quick learner

Tools

eLearning software

Video creation tools

Learning Management System

GenAI platforms

Jobbeschreibung

McDermott Will & Schulte is seeking a Senior Technology Trainer to design and deliver general and legal-specific training for our personnel using classroom, eLearning, and online forums. This role ensures staff understand software tools to perform their jobs efficiently.

The ideal candidate has 5+ years of related experience, strong communication and presentation skills, and expertise with MS365, LMS, and eLearning software.