Senior Technology Technician

Socket.dev; Richmond (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Disability Insurance

Work From Home

Job summary

Bes System Haus is seeking a Senior Technology Technician to ensure optimal performance and support of advanced systems across the organization. You will troubleshoot, repair, and upgrade hardware and software, collaborating with departments to implement new technologies and ensure seamless integration.

The role requires a detail-oriented professional with 5+ years in tech support, strong hardware/OS knowledge, networking experience, and excellent communication.

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• 5+ years experience in technology support or technician role.
• Strong knowledge of computer hardware, operating systems, and networking concepts.
• Experience with desktops, laptops, and servers.
• Experience with network configurations, firewalls, and security protocols.
• Excellent communication skills with technical and non-technical personnel.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.

Responsibilities

• Install, configure, and maintain computer hardware and software systems.
• Troubleshoot and resolve complex technical issues related to network, servers, and end-user devices.
• Conduct regular system inspections and preventive maintenance to minimize downtime.
• Collaborate with other IT professionals to implement new technologies and upgrades.
• Provide technical support and training to staff on various hardware and software applications.
• Document procedures, configurations, and updates to maintain accurate technical records.
• Manage inventory of technology assets and procure equipment as needed.
• Monitor system performance and security, applying patches and updates promptly.

Skills

Hardware troubleshooting

Networking basics

Server maintenance

End-user support

Communication

Education

Bachelor’s degree in IT/CS or related field

Job description

We are seeking a highly skilled and dedicated Senior Technology Technician to join our dynamic team. As a Senior Technology Technician, you will play a critical role in ensuring the optimal performance, maintenance, and support of advanced technological systems within our organization. This position requires a detail-oriented professional with extensive experience in troubleshooting, repairing, and upgrading hardware and software components. You will work closely with various departments to provide expert technical assistance, implement new technologies, and ensure seamless integration across all platforms. The ideal candidate will have a strong background in IT infrastructure, excellent problem-solving skills, and the ability to manage multiple projects simultaneously. At Bes System Haus, we value innovation, collaboration, and a commitment to excellence. Joining our team means becoming part of a forward-thinking company that encourages professional growth and values your technical expertise. If you are passionate about technology, eager to tackle complex challenges, and want to contribute to a company that is at the forefront of technological advancement.

Responsibilities

• Install, configure, and maintain computer hardware and software systems to ensure optimal performance.
• Troubleshoot and resolve complex technical issues related to network, servers, and end-user devices.
• Conduct regular system inspections and preventive maintenance to minimize downtime.
• Collaborate with other IT professionals to implement new technologies and upgrades.
• Provide technical support and training to staff on various hardware and software applications.
• Document procedures, configurations, and updates to maintain accurate technical records.
• Manage inventory of technology assets and recommend procurement of new equipment as needed.
• Monitor system performance and security, applying patches and updates promptly.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of 5 years experience in a technology support or technician role.
• Strong knowledge of computer hardware, operating systems, and networking concepts.
• Proficiency in troubleshooting and repairing desktops, laptops, and servers.
• Experience with network configurations, firewalls, and security protocols.
• Ability to manage multiple technical projects and prioritize tasks effectively.
• Excellent communication skills to interact with both technical and non-technical personnel.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Short Term & Long Term Disability
• Work From Home