Senior Technology Support Analyst – Complex Systems Leader

Socket.dev; Vienna (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Navy Federal Credit Union in Vienna, VA is seeking a technical support analyst to provide subject matter expertise for an assigned area or team. You will resolve complex tasks, serve as escalation point, and guide colleagues under indirect supervision.

The role requires strong problem-solving, communication, and organizational skills, with potential to lead strategic system analyses and provide technical leadership across projects within a dynamic IT environment.

Qualifications

• Experience providing escalated technical support.
• Strong communication and problem-solving skills.

Responsibilities

• Provide escalated support and solutions to complex requests.
• Lead strategic systems analyses and contribute to technical leadership across projects.

Job description

Navy Federal Credit Union in Vienna, VA is seeking a technical support analyst to provide subject matter expertise for an assigned area or team. You will resolve complex tasks, serve as escalation point, and guide colleagues under indirect supervision.

The role requires strong problem-solving, communication, and organizational skills, with potential to lead strategic system analyses and provide technical leadership across projects within a dynamic IT environment.