Principal Technology Support Analyst

Socket.dev; Vienna (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Navy Federal Credit Union in Vienna, VA is seeking a technical support analyst to provide subject matter expertise for an assigned area or team. You will resolve complex tasks, serve as escalation point, and guide colleagues under indirect supervision.

The role requires strong problem-solving, communication, and organizational skills, with potential to lead strategic system analyses and provide technical leadership across projects within a dynamic IT environment.

Qualifications

• Experience providing escalated technical support.
• Strong communication and problem-solving skills.

Responsibilities

• Provide escalated support and solutions to complex requests.
• Lead strategic systems analyses and contribute to technical leadership across projects.

Job description

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must beauthorized to work in the United States without the need for current or future sponsorship.

Responsible for providing technical subject matter expertise for an assigned area or team of technical support staff, providing complex operational support. May support staff and serve as escalation point for respective service areas. Responsible for resolving moderately diverse tasks with more complexity under indirect supervision. Key responsibilities include providing escalated support and solutions to complex requests. This role requires strong problem-solving, communication, and organizational skills. At the expert level, the analyst is responsible for leading strategic systems analysis and initiatives and providing technical leadership across projects.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity:All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations:If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers:Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.