Senior Technology Services Lead

Bank of America; Plano (TX); On-site; USD 117,000 - 184,000; Full time

Job summary

Bank of America in Plano, TX is seeking an experienced infrastructure leader to guide a team responsible for resilient, secure, and scalable platforms. You will oversee design, implementation, and operation of complex hybrid-cloud solutions, ensuring compliance with bank standards and effective incident response.

The role emphasizes collaboration across engineering, security, and operations, mentoring staff, and advancing automation, CI/CD pipelines, and containerized deployments on

Qualifications

• 5 years of job-related experience required.
• Experience with Oracle/Exadata, PostgreSQL, CockroachDB, Redis or DB2.
• Experience managing databases on containers and Kubernetes/OpenShift.
• Experience operating infrastructure services and databases in Cloud (Azure/AWS/GCP).
• Experience with infrastructure-as-code (Terraform).
• Proficiency in Python with APIs for AI-driven applications.
• Experience in large-scale enterprise environments with security/compliance.
• Familiarity with CI/CD pipelines and DevOps for containerized applications.
• Experience contributing within Agile frameworks (Scrum, Kanban, or SAFe).
• Strong problem-solving and communication skills.
• Ability to work across engineering, infrastructure, security, and applications teams.

Responsibilities

• Leading the plan, design, and implementation of complex solutions and communicating technology across audiences.
• Coaching, mentoring, and directing team activities in line with defined practices.
• Providing technical direction for automation solutions to create resilient infrastructure.
• Ensuring software meets functional, non-functional, and compliance requirements; end-to-end testing.
• Maintain awareness of development, testing, and database administration practices.
• Lead defect, incident, and change review meetings and release activities.
• Manage stability, resiliency, reliability, and performance of supported systems.
• Act as escalation point for team members and partner teams; mentor staff.
• Direct teams to establish alerts, monitoring, dashboards for new projects.
• Perform access reviews and compliance activities; manage administrative processes.
• Support change implementations and identify issues from changes.
• Design and implement robust patching strategies with automated solutions.
• Design, deploy, and maintain databases on Kubernetes/OpenShift containers.
• Implement architectures in hybrid cloud environments with security and performance.
• Maintain compliance with bank standards including IAM and Data protection.
• Collaborate with cross-functional teams to deliver secure, resilient, production-ready infrastructure.
• Contribute to CI/CD pipelines, infrastructure automation, and best practices.
• Participate in Agile ceremonies and support iterative software delivery.

Skills

Collaboration

Influence

Production Support

Risk Management

Solution Design

Analytical Thinking

Architecture

Innovative Thinking

Result Orientation

Stakeholder Management

Kubernetes

Tools

Terraform

OpenShift

CI/CD pipelines

Oracle/Exadata

PostgreSQL

CockroachDB

Redis

DB2

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Job Description (Role)

This job is responsible for leading a team to develop best practices and set operational standards.

Key Responsibilities

• Leading the plan, design, and implementation of complex solutions, applying knowledge of technology, and communicating technology solutions across audiences including technical, managerial, business executives, senior executives, and/or vendors.
• Job expectations may include coaching, mentoring, providing feedback and career development to members of the team, directing team activities, and adhering to defined practices and policies to obtain results.
• Providing technical direction and oversight of technology and automation solutions for a more resilient, secure and robust Infrastructure.
• Ensuring software is developed to meet functional, non-functional and compliance requirements, coding solutions, performance and end-to-end testing.
• Awareness of development, testing and database administration practices in the industry.
• Provides leadership in defect, incident, problem, and change review meetings and release activities as applicable, developing reliable and repeatable solutions to technology issues
• Manages the stability, resiliency, reliability, and performance of a wide array of supported systems
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership
• Point of Contact for triage of high priority incidents or consulting engagements
• Mentors staff, provides technical leadership across the organization, and participates and helps with the resource interview and onboarding processes
• Directs appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Supports change implementations and proactively identifies potential issues resulting from the changes
• Managing vulnerability remediation, designing and implementing robust patching strategy with end-to-end automated solutions
• Designing, deploying, and maintaining databases on containers on Kubernetes / OpenShift platforms
• Implementing highly resilient, secure, scalable and performant architectures in Hybrid cloud environments
• Sustaining ongoing compliance to bank’s standards including Identity Access Management, Data protection and Security baselines
• Collaborating with cross-functional teams to deliver secure, resilient, and production-ready infrastructure platforms
• Contributing to CI/CD pipelines, infrastructure automation, and operational best practices
• Participating in Agile ceremonies and supporting iterative, high-quality software delivery

Required Qualifications

• 5 Years of job related experience required.
• Strong hands-on experience with databases like Oracle/Exadata, PostgreSQL, CockroachDB, Redis or DB2
• Working knowledge of managing databases on containers with good understanding of container concepts, including scheduling, networking, storage, configuration, and secrets management
• Experience operating infrastructure services and database workloads in Cloud (Azure/AWS/GCP)
• Working knowledge of infrastructure-as-code (Terraform) and automated deployment approaches.
• Proficiency in Python working with APIs for developing and operationalizing AI-driven applications including agent designs
• Experience working in large-scale enterprise environments with strong requirements for security, reliability, and compliance
• Familiarity with CI/CD pipelines and DevOps practices for containerized applications
• Experience contributing within Agile frameworks (Scrum, Kanban, or SAFe)
• Strong problem-solving skills and ability to troubleshoot complex platform issues
• Clear, concise communication with technical and non-technical stakeholders
• Ability to work effectively across engineering, infrastructure, security, and application teams

Desired Qualifications

• Experience operating in regulated or highly secure environments.
• Exposure to observability tools (logging, metrics, tracing) for distributed and AI-driven systems.
• Experience supporting multi-tenant platforms at scale.

Skills

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Kubernetes

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Transparency details US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay and benefits information

• Pay range $117,100.00 - $183,500.00 annualized salary, offers to be determined based on experience, education and skill set.
• Discretionary incentive eligible
• This role is eligible to participate in the annual discretionary plan.
• Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency