Senior Technology Manager - Financial Crimes Production

ghr; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of America is seeking an experienced Application Support Lead for the Global Financial Crimes Sanctions portfolio in the Enterprise Risk & Finance Application Production Services group. You will guide production support, ensure platform stability, and partner with technology, compliance, and business stakeholders to deliver highly available services.

The ideal candidate has 10+ years in regulated enterprise environments, strong incident management, and experience with Hadoop, Teradata,

Qualifications

• 10+ years of experience in enterprise applications in regulated environments.
• Experience leading production support teams for mission‑critical apps.
• Strong understanding of operational risk, audit, and compliance requirements.

Responsibilities

• Builds and manages teams, informs workforce strategy and hiring.
• Facilitates performance development and career growth.
• Manages production support, platform stability, resiliency, and compliance.
• Leads and creates Communities of Practice to share knowledge.
• Contributes to technology strategy for the domain.
• Ensures inclusive, healthy working environment and removes blockers.
• Aligns execution with product strategy with stakeholders.
• Drives day‑to‑day production support for Global Financial Crimes sanctions portfolio.
• Diagnoses incidents quickly and minimizes impact.
• Manages health, risk, audit findings, and remediation activities.
• Partners with business, compliance, risk, infra, and dev teams.
• Leads during major incidents and directs recovery.
• Performs root cause analysis and sustainable corrective actions.
• Monitors batch processing and ensures timely workflows.
• Leads resiliency, continuity, and disaster recovery testing.
• Drives automation, observability, and process improvements.
• Maintains runbooks and operational docs.
• Delivers executive communications and service metrics.
• Fosters accountability and continuous improvement across support.

Skills

Influence

Risk Management

Solution Design

Stakeholder Management

Technical Strategy Development

Analytical Thinking

Application Development

Collaboration

Result Orientation

Solution Delivery Process

Agile Practices

Architecture

Automation

Data Management

DevOps Practices

Tools

Unix/Linux

SQL

Autosys

Splunk

Dynatrace

Job description

Bank of America is seeking an experienced Application Support Lead for the Global Financial Crimes Sanctions portfolio in the Enterprise Risk & Finance Application Production Services group. You will guide production support, ensure platform stability, and partner with technology, compliance, and business stakeholders to deliver highly available services.

The ideal candidate has 10+ years in regulated enterprise environments, strong incident management, and experience with Hadoop, Teradata,